4.1 Agreement to Private Terms of Service and Use

By accessing, using, viewing, or interacting with any part of the Services including but not limited to software, dashboards, messaging tools, CRM systems, automations, websites, communications, or digital environments the User voluntarily enters into a private contractual relationship with My Copilot Partner and agrees to be bound by this Terms of Service and Use section in full.

The User agrees that obligations and responsibilities arising under this Agreement apply to the individual controlling and using the account, regardless of any business entity through which access is obtained.

All Users act in their private, personal capacity.

Use of the content, products, or Services is voluntary; access constitutes full and binding acceptance without exception.

4.2 Nature of the Services & White-Label License Structure

Users acknowledge that:

• MCP does not own the underlying software code, infrastructure, or technology stack of the SaaS system.

• MCP operates under a private licensing agreement permitting it to white-label, sell, sublicense, and provide access to the platform as its own.

• MCP operates the Services under a licensed white-label arrangement with an upstream platform provider that supplies core infrastructure.

• MCP provides access, support, guidance, and configuration, not ownership of the platform.

• MCP cannot control, prevent, or be liable for upstream platform changes, outages, restrictions, or technical behavior.

Users expressly agree that:

• MCP is not the creator, developer, or maintainer of the platform’s core technology.

• MCP’s role is exclusively to provide licensed access, configuration, support, consultation, and value-added services related to the platform.

4.3 User Responsibility for Account Access & Integrity

Users are fully responsible and liable for:

• safeguarding login credentials

• preventing unauthorized access

• securing API keys, integrations, passwords, and devices

• maintaining accurate contact information

• monitoring account usage

Any activity occurring through the User’s account is the sole responsibility of the User, regardless of whether such activity was undertaken by:

• employees

• contractors

• agents

• third parties

• individuals with access to the User’s device or email

• unauthorized persons who gained access due to weak security practices

MCP assumes zero liability for breaches resulting from User negligence.

4.4 Acceptable Use Requirements/Policy (AUP)

User Responsibility for Acceptable Use

The User agrees not to engage in any activity that:

• violates applicable laws, including TCPA, CTIA, CAN-SPAM, GDPR, CCPA/CPRA, A2P 10DLC standards, carrier rules, or data-protection regulations

• sends unsolicited messages without proper consent

• uses fraudulent, impersonated, or deceptive content

• uploads scraped, purchased, borrowed, or illegally obtained contact lists

• abuses automations, AI tools, or messaging systems

• engages in harassment, threats, harmful content, or prohibited SHAFT content

• interferes with system operations

• reverse engineers or clones the platform

• circumvents payment, licensing, or access controls

• attempts to damage MCP’s business or reputation

Violations may result in suspension or termination of access without refund.

MCP retains sole discretion in determining what constitutes “misuse” or “abusive behavior.”

4.5 Subscription Billing & Financial Terms

Users agree that:

• all subscription payments are recurring until cancelled

• all payments are final, non-refundable, and non-reversible

• service access remains active until the current paid cycle ends

• MCP may modify pricing or billing terms at any time with notice

• non-payment results in automatic suspension or termination

Users remain responsible for charges incurred prior to cancellation or termination.

Chargebacks are strictly prohibited and constitute breach of contract.

4.6 Service Availability, Interruptions, & Upstream Dependency

Users acknowledge that MCP:

• does not guarantee uninterrupted access

• does not guarantee error-free functionality

• cannot control third-party carriers, hosting providers, or upstream technical behaviors

• may perform maintenance, updates, or changes at any time

• may experience outages caused by its upstream licensed platform

No downtime, delay, or interruption constitutes grounds for refund or liability.

4.7 Intellectual Property & License Restrictions

Users acknowledge and agree:

All branding, configurations, workflows, templates, instructions, materials, and documentation provided by MCP are the exclusive private property of MCP.

Users receive a revocable, non-transferable, private-use license for access only.

Users may not resell, duplicate, distribute, or publicly publish any MCP-created material unless explicitly authorized.

Users may not reproduce MCP’s branding, documentation, or proprietary workflows outside permitted use.

Violations constitute breach and immediate termination.

4.8 Termination of Access

MCP may suspend or terminate access at its sole discretion for:

• misuse

• non-compliance

• non-payment

• messaging violations

• abusive conduct

• risk to MCP’s reputation or platform relationships

• any other reason deemed valid by the Company

Termination does not relieve Users of financial obligations already incurred.

4.9 No Guarantees of Outcomes or Performance

Users acknowledge that MCP does NOT guarantee:

• business results

• increased revenue

• improved performance

• deliverability

• carrier acceptance

• lead generation

• compliance outcomes

• technical functionality of third-party apps

All use is at the User’s sole risk.

4.10 User Duty to Remain Compliant

Users affirm they are solely responsible for:

• maintaining legal compliance

• obtaining and documenting consent

• ensuring messaging practices are lawful

• verifying accuracy of content

• managing opt-outs

• understanding A2P 10DLC requirements

• complying with privacy and data-protection rules

MCP assumes no liability for messaging behavior or User-generated content.

4.11 Right to Modify Terms

MCP reserves the exclusive right to:

• modify, amend, or update this Terms of Service and Use at any time

• change feature availability

• discontinue features or services

• alter pricing

• impose new rules or usage requirements

Continued use constitutes acceptance of all changes.

4.12 Survival of Terms

The following provisions survive termination indefinitely:

• limitations of liability

• indemnification

• arbitration requirements

• disclaimers

• no waiver

• governing law

• data responsibilities

• restrictions on use