UNIFIED LEGAL NOTICE & AGREEMENT
Last Updated: 11/25
SECTION 0 — DEFINITIONS
For purposes of this Unified Legal Notice & Agreement (“Agreement”), the following terms shall have the meanings set forth below. All definitions apply equally to the singular and plural forms of the terms defined. Defined terms govern all sections herein, regardless of whether a specific clause explicitly references this Definitions section.
0.1 “Company,” “We,” “Us,” “Our”
“Company,” “We,” “Us,” and “Our” refer collectively to:
My Copilot Partner, its parent owner, successors, assigns, subsidiaries, affiliates, licensees, contractors, officers, directors, employees, agents, representatives, and all legally associated entities, regardless of jurisdiction of formation or operation.
This definition applies to all Services, websites, communications, digital systems, and contractual relationships described herein.
0.2 “User,” “Client,” “You,” or “Your”
“User,” “Client,” “You,” and “Your” refer to any individual, business, entity, organization, affiliate, or representative who:
accesses any Company website,
uses the Company’s platform, software, or Services,
communicates with the Company by any method (phone, email, SMS, chat, social media, in-person, etc.),
creates or maintains an account,
receives communications,
participates in demonstrations or consultations, or
interacts in any manner with Company content, products, or Services.
Users act solely in their private capacity, not as members of any public or governmental jurisdiction.
0.3 “Services”
“Services” include all products, features, tools, functions, support, and resources provided by the Company, whether:
digital,
software-based,
communication-based,
automated,
human-assisted,
AI-assisted, or
any combination thereof.
This includes, but is not limited to:
CRM systems
messaging tools (SMS, MMS, calling, voicemail, email)
AI tools and AI-generated content
automation workflows
scheduling tools
analytics dashboards
websites, landing pages, and funnels
consultation services
support services
onboarding and training
integrations with third parties
0.4 “Platform”
“Platform” refers to all websites, dashboards, portals, login pages, subdomains, communication systems, hosting environments, integrations, and digital systems owned or operated by the Company or provided to Users through contractual arrangement.
This includes third-party infrastructure used to deliver Company Services.
0.5 “Messaging Communications”
“Messaging Communications” include:
SMS (Short Message Service)
MMS (Multimedia Message Service)
phone calls
AI-assisted calls
voicemail drops
RVM (ringless voicemail)
two-way messaging
transactional messages
service notices
marketing communications
onboarding communications
billing alerts
security and authentication messages
This definition governs all TCPA, CTIA, A2P 10DLC, and regulatory references.
0.6 “AI Tools” and “AI Output”
“AI Tools” refer to any artificial intelligence technologies integrated into or accessible through the Platform.
“AI Output” means all content, messages, recommendations, responses, scripts, insights, predictions, or materials generated by AI Tools.
AI Output includes content that may be inaccurate, incomplete, outdated, unpredictable, or fabricated, and is provided strictly “AS IS.”
0.7 “User Content”
“User Content” includes any content created, uploaded, stored, sent, imported, generated, scheduled, automated, or transmitted by the User.
This includes but not limited to:
SMS/MMS content
emails
images, videos, audio
ad copy, funnels, web pages
AI prompts and output
CRM data
uploaded lists
automation workflows
call scripts
metadata
Users bear all responsibility for User Content.
0.8 “Data” or “Personal Data”
“Data” or “Personal Data” means any information relating to an identified or identifiable natural person or entity, including but not limited to:
names
phone numbers
email addresses
business information
contacts
CRM records
identifiers (IP address, device ID, cookies)
communication logs
behavior analytics
preferences
account details
Data includes both voluntarily submitted information and permissible automatically collected information.
0.9 “Affiliate”
“Affiliate” means any person or entity participating in the Company’s affiliate, reseller, referral, or partner program, regardless of compensation structure.
Affiliates are not agents of the Company and have no authority to bind or represent the Company.
0.10 “Consent,” “Implied Consent,” and “Legitimate Interest”
These refer to the lawful bases under U.S. telecommunications law, TCPA/CTIA, A2P 10DLC rules, CAN-SPAM, GDPR, and global privacy standards.
Consent includes but not limited to:
verbal consent
written consent
digital submission
form entries
opt-ins
requests for information
in-person exchange of contact info
voluntary sharing of information by a third party
inquiry-based consent
engagement-based implied consent
legitimate business interest under GDPR
Consent persists until revoked via an accepted opt-out method.
0.11 “Consent Record”
A “Consent Record” includes any evidence of consent, including:
form submissions
chat logs
SMS responses
email replies
meeting notes
business cards
CRM logs
call recordings
lead capture data
referrals with contact information
Users are solely responsible for maintaining Consent Records for their contacts.
0.12 “Third-Party Providers”
These include vendors, platforms, APIs, carriers, processors, and services used by the Company to operate the Platform, including:
SMS/MMS carriers
payment processors
CRM engines
cloud hosting services
email delivery systems
analytics providers
AI providers
authentication services
The Company is not responsible for third-party outages, behaviors, policies, or errors.
0.13 “Arbitration Forum”
Refers to any private arbitration provider selected solely by the Company, including:
JAMS
AAA
ADR Services
or any other arbitration body, digital or in-person
The Company may change arbitration providers at any time.
0.14 “Jurisdiction”
Refers to the governing law applicable to this Agreement.
Default jurisdiction is Virginia, unless the Company elects to change or designate an alternative jurisdiction for arbitration, enforcement, or resolution — which it may do at its sole and exclusive discretion.
0.15 “Business Days”
Means Monday through Friday, excluding U.S. federal holidays.
0.16 “Including”
Means “including without limitation.”
It does not limit the scope of the clause.
SECTION 1 — INTRODUCTION
This Unified Legal Notice & Agreement (“Agreement”) constitutes a binding private contract between My Copilot Partner and its parent owner (collectively, the “Company,” “We,” “Us,” and “Our”) and any individual, business, organization, affiliate, or entity (“User,” “You,” or “Your”) who accesses, interacts with, or uses any portion of the Company’s Services, Platform, websites, communications, digital systems, products, or materials.
This Agreement is the exclusive legal instrument governing all interactions between the Company and the User.
No other representations, statements, marketing materials, emails, explanations, or communications whether written, oral, digital, or implied create any rights, obligations, warranties, or expectations beyond what is expressly stated herein.
1.1 Contract Formation Through Use
By performing any of the following actions, You voluntarily enter into this private Agreement and consent to all of its terms in full:
• accessing or browsing the Company’s website or Platform;
• viewing, interacting with, or submitting information through any Company webpage or form;
• creating or attempting to create an account;
• using, testing, or evaluating any feature, tool, module, or capability of the Services;
• receiving or replying to any communication from the Company;
• scheduling or attending a demonstration, call, or consultation;
• participating in onboarding, training, or technical support;
• utilizing AI tools, automation systems, messaging tools, or CRM features;
• installing, deploying, copying, or executing any Company-provided materials;
• discussing or evaluating potential use of the Services;
• providing feedback, suggestions, data, or information;
• downloading, saving, or interacting with any digital resource.
The act of mere access or interaction automatically creates a private contractual relationship governed exclusively by this Agreement.
Failure to read the Agreement does not invalidate consent or acceptance.
1.2 Private, Not Public Capacity
All relationships, communications, transactions, and interactions with the Company occur solely in a private capacity between private parties.
Nothing herein shall be interpreted as:
• a public service,
• a governmental function,
• a statutory or administrative offering,
• a fiduciary duty,
• a regulated utility,
• a public accommodation,
• legal, financial, or compliance advice,
• or any relationship governed by public administrative law.
The User expressly agrees that this Agreement governs the relationship to the fullest extent permitted by applicable law unless required by non-waivable law.
1.3 Voluntary Participation & Acknowledgment
Your use of the Services is entirely voluntary.
By accessing or interacting with the Company’s Systems, You:
• affirm Your voluntary and informed consent to all terms herein;
• acknowledge Your legal capacity to enter into binding private contracts;
• waive any claim of misunderstanding, coercion, or lack of clarity;
• accept all disclaimers, limitations, and obligations;
• agree that continued use constitutes ongoing acceptance;
• acknowledge that You bear responsibility for reviewing updates to this Agreement.
If You disagree with any part of this Agreement, Your only remedy is to immediately discontinue all access and use.
1.4 Scope of Coverage
This Agreement governs all:
• past, present, and future interactions between You and the Company;
• uses of the Platform, Services, communications, and integrations;
• data collection, processing, and retention activities;
• digital behaviors and interactions across devices;
• User Content and AI Output;
• messaging activities under A2P 10DLC, TCPA, CTIA, GDPR, CCPA/CPRA, and related laws;
• support, billing, onboarding, and contractual processes.
This Agreement applies universally to all Users, regardless of:
• geographic location,
• domicile,
• citizenship,
• corporate structure,
• or legal jurisdiction.
1.5 Supremacy of This Agreement
This Agreement:
• supersedes all prior agreements, representations, or understandings (verbal, written, digital, implied, or promotional);
• controls over any conflicting public communications, FAQs, marketing materials, emails, or statements made by the Company or its representatives;
• cannot be modified except through a writing issued by the Company.
No User-generated document, purchase order, email, or statement shall modify or override this Agreement.
1.6 Company’s Exclusive Right to Control Access, Terms & Conditions
The Company retains sole, unrestricted, and exclusive authority to:
• establish, modify, or discontinue access rules;
• update or revise this Agreement at any time;
• permit, limit, or revoke User access;
• interpret this Agreement;
• determine permitted use of the Platform;
• suspend or terminate accounts;
• modify or discontinue Services, features, pricing, or functionality;
• refuse service to any person or entity
.
All such decisions may be made with or without notice, at the Company’s sole discretion, and are final and binding.
1.7 Acceptance of Risk
By accessing or using any part of the Platform or Services, You acknowledge and agree that:
• digital systems involve inherent risks;
• downtime, outages, data loss, carrier filtering, and third-party disruptions may occur;
• AI Output may be inaccurate, unpredictable, or harmful if implemented without review;
• messaging compliance requires proper consent and cannot be guaranteed;
• business outcomes, revenue results, or performance metrics are not guaranteed;
• You bear all responsibility for the implementation, review, accuracy, and use of the Platform.
Use is entirely at Your own risk.
1.8 Continuing Agreement
This Agreement remains in full force:
• for as long as You access the Services,
• during any suspension or interruption of access,
• following account closure (to the extent obligations survive),
• during any dispute or post-termination communication.
Provisions concerning arbitration, liability limitations, consent, data rights, indemnification, messaging compliance, and intellectual property survive indefinitely.
1.9 User Affirmations
By using the Platform or Services, You affirm that:
• You have read, understand, and accept all terms of this Agreement;
• You are legally competent and authorized to enter into a binding contract;
• You consent to all data processing activities described herein;
• You accept all liability for Your actions, User Content, messaging, and implementation choices;
• You agree not to claim otherwise in any forum, public or private.
1.10 Private Operation & Contractual Capacity
The User acknowledges that the Company operates as a privately operated business organization, conducting all activities by private agreement and voluntary contractual engagement.
Nothing in this Agreement shall be interpreted to create a public agency relationship, fiduciary duty, joint venture, partnership, or governmental affiliation.
The Company is not a corporation, limited liability company, public utility, or governmental body for purposes of this Agreement, and all interactions occur pursuant to private contractual consent.
The User agrees that they enter this Agreement in their individual capacity, whether or not acting on behalf of a business, and that no separate legal entity may be used to evade obligations, liabilities, indemnification duties, or responsibilities arising under this Agreement.
1.11 Access Conditioned on Agreement
Access to the Company’s Platform, Services, websites, systems, content, or communications is conditioned upon acceptance of this Agreement.
This Agreement is publicly available and governs all access, use, and interaction with the Company’s Services. Continued access or use constitutes acceptance of the terms herein.
If a User does not agree to this Agreement, their sole remedy is to discontinue access and use of the Services.
The Company reserves the right to restrict, suspend, or terminate access for any use inconsistent with this Agreement or applicable law.
1.12 Binding Private Contract
The User expressly acknowledges and agrees that:
• this Agreement constitutes a binding private contract,
• enforceable through private arbitration,
• interpreted according to private commercial principles,
• not subject to public administrative procedure, unless required by law,
• and controlling all interactions between the parties.
No User may participate in or initiate any legal proceeding inconsistent with the terms of this Agreement.
SECTION 2 — PRIVATE USE AGREEMENT
2.1 Private Capacity Only
All access to, interaction with, or use of any portion of the Company’s Platform, Services, systems, communications, websites, software, tools, or resources occurs strictly in a private capacity between the User (acting as a natural person) and the Company (a Private Unincorporated Business Trust Organization).
Nothing herein shall be interpreted as public interaction, public jurisdiction, public capacity, or engagement with any statutory corporate entity.
2.2 Private Trust Domain
The User acknowledges that the Platform constitutes a private contractual domain, owned and administered by the Company under private contract law, trust law, and equity.
Access is a privilege, not a right, and is contingent upon the User’s full, voluntary acceptance of this Agreement.
2.3 Voluntary Agreement Required
Use of the Platform, viewing content, submitting data, or interacting in any form constitutes automatic and binding acceptance of this Agreement.
Declining any term requires immediate cessation of access. Continued use without agreement constitutes trespass upon a private contractual domain and triggers remedial rights under this Agreement.
2.4 Company’s Exclusive Right to Set Terms
The Company retains exclusive, unilateral authority to:
• establish all terms of access;
• modify or update terms without User approval;
• determine acceptable conduct;
• grant or revoke permissions;
• restrict or terminate access;
• define the boundaries and rules of the private trust environment.
The User’s continued use constitutes consent to all such terms, current or future.
2.5 Company’s Right to Refuse, Block, or Revoke Access for Any Reason or No Reason
The Company may deny, revoke, suspend, restrict, or block access to any User, at any time, with or without cause, with or without explanation, and with or without notice.
No User has any guaranteed right to access the Platform or remain a participant within the private trust domain.
2.6 Unauthorized Access and Trespass Upon Private Rights
Any User who interacts with the Platform without valid acceptance of this Agreement or after revocation of access is deemed to be:
• an unauthorized entrant;
• a trespasser upon private contractual rights;
• acting without consent or privilege to enter the private trust domain.
The Company reserves all private remedies and legal rights arising from such unauthorized entry.
2.7 Prohibited Uses
Unauthorized activities include, but are not limited to:
• accessing the Platform without agreement;
• circumventing or attempting to bypass restrictions;
• scraping, mining, or automated data extraction;
• misuse, abuse, or harmful interaction with Company systems;
• impersonation or misrepresentation;
• accessing data not intended for the User;
• interfering with system integrity.
Any prohibited use may result in immediate termination, legal remedies, and financial liability.
2.8 User Responsibility for Conduct
The User assumes full responsibility for:
• their own actions;
• any submissions or transmissions;
• any damages resulting from misuse;
• ensuring lawful and compliant use of the Platform;
• safeguarding account credentials;
• ensuring accuracy of all provided information.
The User indemnifies and holds the Company harmless for all misconduct, negligence, or violations.
2.9 Remedies for Unauthorized Access and Violations
The Company retains full authority to choose to seek any and all available remedies, including but not limited to:
Monetary Damages
• compensatory damages;
• consequential damages;
• administrative or processing fees;
• costs attributable to misuse, abuse, or interference;
• reimbursement for losses tied to unauthorized access;
• arbitration-related fees;
• reasonable attorney, representative, or administrative costs where recoverable.
Injunctive & Equitable Relief
• immediate termination or blocking of access;
• cease-and-desist demands;
• removal of unauthorized content or data;
• orders prohibiting further misuse;
• actions required to restore system integrity.
Both categories may be pursued simultaneously, cumulatively, and without limitation.
2.10 No Duty to Warn, Notify, or Cure
The Company has no obligation to:
• provide warnings;
• offer opportunities to cure violations;
• provide explanations for actions taken;
• maintain access or accounts;
• justify termination decisions.
All enforcement is at the sole discretion of the Company.
2.11 Acceptance by Conduct
The User acknowledges that agreement to this Private Use Agreement is formed through:
• access;
• viewing;
• interaction;
• use of services;
• submission of data;
• continued presence within the Platform.
No signature is required.
No click-wrap or affirmative action is required.
Entry into the private trust domain constitutes acceptance.
2.12 No Reliance on External Representations
The User agrees not to rely on any claims, statements, promises, assurances, or representations written or verbal other than those explicitly contained within this Agreement.
2.13 Modification of Terms
The Company may modify, update, expand, or alter this Agreement at any time.
The User’s continued use constitutes automatic acceptance of any modifications.
3. PRIVACY POLICY
This Privacy Policy (“Policy”) governs the collection, use, storage, processing, disclosure, and protection of Personal Data by My Copilot Partner (“MCP,” “the Company,” “we,” “our,” or “us”), acting in the capacity of Data Controller with applicable privacy laws.
By accessing, interacting with, or using any MCP website, platform, software, service, communication channel, or digital environment (“Services”), the user (“User,” “you,” or “your”) voluntarily enters into a private contractual relationship, acknowledges receipt of this Policy, and consents fully and irrevocably to all terms herein.
This Policy applies to ALL users regardless of domicile, jurisdiction, citizenship, residence, or device.
3.1 Scope & Purpose
This Privacy Policy explains how My Copilot Partner (“the Company,” “We,” “Us,” “Our”), collects, uses, stores, protects, and processes information obtained through access to or use of the Company’s Services, Platform, websites, communications, messaging systems, and related digital environments.
This Privacy Policy applies to all Users, visitors, recipients, and message recipients, regardless of whether they hold an account.
3.2 Information Collected
The Company may collect the following categories of information:
• Personal identifiers (name, email address, phone number)
• Business information voluntarily provided
• Account credentials and login metadata
• IP address, device identifiers, browser and system information
• Usage data, analytics, session logs, and interaction history
• Messaging metadata (timestamps, delivery status, opt-in/opt-out state)
• Support communications and inquiries
• Billing-related information (processed through secure processors)
The Company does not knowingly collect information from individuals under 18.
3.3 Lawful Basis for Processing
Information is processed under one or more of the following lawful bases:
• Voluntary consent
• Performance of a private contract
• Legitimate business interest
• Compliance with applicable law
• Security, fraud prevention, and system integrity
3.4 Mobile Messaging Consent & Disclosure
By providing a mobile phone number to My Copilot Partner—whether in person, online, through forms, chats, scheduling tools, or other voluntary means—the User or recipient expressly consents to receive SMS, MMS, voice calls, voicemails, and related messaging communications from the Company.
Message frequency may vary. Message and data rates may apply.
Recipients may opt out at any time by replying STOP to any message. After opting out, a confirmation message may be sent, and no further messages will be delivered unless the recipient re-initiates contact.
For assistance, recipients may reply HELP or contact
📩 [email protected]
Carriers are not liable for delayed or undelivered messages.
3.5 No Mobile Information Sharing for Marketing
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Information may be processed only by messaging service providers and technical subcontractors strictly as necessary to deliver communications on the Company’s behalf.
All other data use categories explicitly exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties, excluding providers of messaging delivery services.
3.6 Data Use
Information is used solely to:
• Provide, operate, and secure the Services
• Deliver requested communications
• Maintain accounts and subscriptions
• Process billing and payments
• Provide customer support
• Ensure compliance with messaging laws
• Prevent fraud, abuse, or misuse
• Improve platform functionality
3.7 Data Security
The Company employs commercially reasonable administrative, technical, and physical safeguards to protect data. However, no system is completely secure, and Users assume all risk inherent in electronic transmission.
3.8 Data Retention
Data is retained only for as long as necessary to fulfill contractual, legal, compliance, or operational obligations. The Company may delete data at its discretion.
3.9 User Rights
Users may request access, correction, or deletion of their data by contacting:
Requests are subject to verification and legal limitations.
3.10 Policy Supremacy
This Privacy Policy governs all data practices and supersedes any conflicting statements or interpretations.
4. TERMS OF SERVICE AND USE
4.1 Agreement to Private Terms of Service and Use
By accessing, using, viewing, or interacting with any part of the Services including but not limited to software, dashboards, messaging tools, CRM systems, automations, websites, communications, or digital environments the User voluntarily enters into a private contractual relationship with My Copilot Partner and agrees to be bound by this Terms of Service and Use section in full.
The User agrees that obligations and responsibilities arising under this Agreement apply to the individual controlling and using the account, regardless of any business entity through which access is obtained.
All Users act in their private, personal capacity.
Use of the content, products, or Services is voluntary; access constitutes full and binding acceptance without exception.
4.2 Nature of the Services & White-Label License Structure
Users acknowledge that:
• MCP does not own the underlying software code, infrastructure, or technology stack of the SaaS system.
• MCP operates under a private licensing agreement permitting it to white-label, sell, sublicense, and provide access to the platform as its own.
• MCP operates the Services under a licensed white-label arrangement with an upstream platform provider that supplies core infrastructure.
• MCP provides access, support, guidance, and configuration, not ownership of the platform.
• MCP cannot control, prevent, or be liable for upstream platform changes, outages, restrictions, or technical behavior.
Users expressly agree that:
• MCP is not the creator, developer, or maintainer of the platform’s core technology.
• MCP’s role is exclusively to provide licensed access, configuration, support, consultation, and value-added services related to the platform.
4.3 User Responsibility for Account Access & Integrity
Users are fully responsible and liable for:
• safeguarding login credentials
• preventing unauthorized access
• securing API keys, integrations, passwords, and devices
• maintaining accurate contact information
• monitoring account usage
Any activity occurring through the User’s account is the sole responsibility of the User, regardless of whether such activity was undertaken by:
• employees
• contractors
• agents
• third parties
• individuals with access to the User’s device or email
• unauthorized persons who gained access due to weak security practices
MCP assumes zero liability for breaches resulting from User negligence.
4.4 Acceptable Use Requirements/Policy (AUP)
User Responsibility for Acceptable Use
The User agrees not to engage in any activity that:
• violates applicable laws, including TCPA, CTIA, CAN-SPAM, GDPR, CCPA/CPRA, A2P 10DLC standards, carrier rules, or data-protection regulations
• sends unsolicited messages without proper consent
• uses fraudulent, impersonated, or deceptive content
• uploads scraped, purchased, borrowed, or illegally obtained contact lists
• abuses automations, AI tools, or messaging systems
• engages in harassment, threats, harmful content, or prohibited SHAFT content
• interferes with system operations
• reverse engineers or clones the platform
• circumvents payment, licensing, or access controls
• attempts to damage MCP’s business or reputation
Violations may result in suspension or termination of access without refund.
MCP retains sole discretion in determining what constitutes “misuse” or “abusive behavior.”
4.5 Subscription Billing & Financial Terms
Users agree that:
• all subscription payments are recurring until cancelled
• all payments are final, non-refundable, and non-reversible
• service access remains active until the current paid cycle ends
• MCP may modify pricing or billing terms at any time with notice
• non-payment results in automatic suspension or termination
Users remain responsible for charges incurred prior to cancellation or termination.
Chargebacks are strictly prohibited and constitute breach of contract.
4.6 Service Availability, Interruptions, & Upstream Dependency
Users acknowledge that MCP:
• does not guarantee uninterrupted access
• does not guarantee error-free functionality
• cannot control third-party carriers, hosting providers, or upstream technical behaviors
• may perform maintenance, updates, or changes at any time
• may experience outages caused by its upstream licensed platform
No downtime, delay, or interruption constitutes grounds for refund or liability.
4.7 Intellectual Property & License Restrictions
Users acknowledge and agree:
All branding, configurations, workflows, templates, instructions, materials, and documentation provided by MCP are the exclusive private property of MCP.
Users receive a revocable, non-transferable, private-use license for access only.
Users may not resell, duplicate, distribute, or publicly publish any MCP-created material unless explicitly authorized.
Users may not reproduce MCP’s branding, documentation, or proprietary workflows outside permitted use.
Violations constitute breach and immediate termination.
4.8 Termination of Access
MCP may suspend or terminate access at its sole discretion for:
• misuse
• non-compliance
• non-payment
• messaging violations
• abusive conduct
• risk to MCP’s reputation or platform relationships
• any other reason deemed valid by the Company
Termination does not relieve Users of financial obligations already incurred.
4.9 No Guarantees of Outcomes or Performance
Users acknowledge that MCP does NOT guarantee:
• business results
• increased revenue
• improved performance
• deliverability
• carrier acceptance
• lead generation
• compliance outcomes
• technical functionality of third-party apps
All use is at the User’s sole risk.
4.10 User Duty to Remain Compliant
Users affirm they are solely responsible for:
• maintaining legal compliance
• obtaining and documenting consent
• ensuring messaging practices are lawful
• verifying accuracy of content
• managing opt-outs
• understanding A2P 10DLC requirements
• complying with privacy and data-protection rules
MCP assumes no liability for messaging behavior or User-generated content.
4.11 Right to Modify Terms
MCP reserves the exclusive right to:
• modify, amend, or update this Terms of Service and Use at any time
• change feature availability
• discontinue features or services
• alter pricing
• impose new rules or usage requirements
Continued use constitutes acceptance of all changes.
4.12 Survival of Terms
The following provisions survive termination indefinitely:
• limitations of liability
• indemnification
• arbitration requirements
• disclaimers
• no waiver
• governing law
• data responsibilities
• restrictions on use
5. COOKIE & TRACKING TECHNOLOGIES POLICY
5.1 Purpose & Scope of This Policy
This Cookie & Tracking Technologies Policy (“Policy”) explains how My Copilot Partner, a Private Business, and its parent owner (“the Company,” “we,” “our,” “us”) uses cookies and similar technologies across all websites, dashboards, subdomains, mobile views, landing pages, funnels, automations, AI interfaces, and digital environments that are owned, operated, controlled, or licensed for use by the Company (“Services”).
This Policy:
• applies to all visitors, Users, and recipients, whether or not an account is created;
• applies upon viewing, loading, or interacting with any part of the Services;
• forms part of the binding private contractual relationship under the Unified Legal Notice & Agreement;
• governs all tracking, analytics, attribution, diagnostic, security, and optimization technologies used in connection with the Services.
Continued access or use of the Services constitutes acceptance of this Policy.
5.2 What Cookies and Tracking Technologies Are Used
The Services may use cookies, scripts, pixels, tags, SDKs, identifiers, and similar technologies (“Cookies”) that are set either directly by the Company or by licensed platform providers and technical service partners necessary for operation of the Services.
Cookies may be session-based or persistent, and may be stored on the User’s device or processed server-side.
5.3 Categories of Cookies and Technologies
5.3.1 Strictly Necessary & Essential Cookies
These Cookies are required for core operation of the Services, including:
• page rendering and navigation;
• authentication and session management;
• account security and access control;
• fraud prevention and abuse detection;
• platform stability and continuity.
These Cookies cannot be disabled without materially impairing functionality.
5.3.2 Functional & Preference Cookies
Used to:
• remember user preferences and settings;
• preserve form progress and configuration choices;
• maintain language or regional selections;
• improve usability and consistency of experience.
5.3.3 Performance, Analytics & Diagnostic Technologies
Used to understand how the Services are used and to improve performance, including:
• usage analytics and aggregated statistics;
• page interaction and navigation patterns;
• error monitoring and diagnostics;
• feature adoption measurement;
• A/B testing and optimization.
These may be implemented using analytics tools and server-side event tracking made available through the licensed platform infrastructure (including LeadConnector-supported analytics components).
5.3.4 Attribution, Marketing & Conversion Tracking
Used to measure and attribute traffic, conversions, and engagement, including:
• UTM parameter tracking;
• referral and campaign attribution;
• conversion measurement;
• funnel performance analysis;
• internal reporting related to platform licensing and usage.
These technologies are used only to evaluate performance and attribution, not to sell or disclose personal data.
5.3.5 Security, Fraud Prevention & Integrity Technologies
The Company and its licensed platform providers may employ technical measures to:
• detect abnormal activity;
• prevent unauthorized access;
• protect accounts and data;
• ensure compliance with acceptable-use requirements.
These measures may include server-side identifiers, tokenization, and behavioral signals used solely for security and operational integrity.
5.4 Third-Party & Licensed Platform Technologies
The Services are delivered through a licensed white-label platform environment. As a result:
• certain Cookies and tracking technologies are deployed by upstream platform providers and infrastructure partners;
• the Company does not independently control the internal operation of those technologies;
• data collected through such technologies is processed in accordance with applicable agreements and this Policy.
Examples of supporting technologies may include analytics frameworks, hosting infrastructure, messaging routers, and payment-processing environments required to deliver the Services.
The Company does not sell Cookie data and does not authorize its use for unrelated third-party marketing.
5.5 Legal Basis for Use of Cookies
Where required by applicable law (including GDPR, ePrivacy, CCPA/CPRA), the Company relies on one or more of the following lawful bases:
• Contractual necessity — to deliver Services requested by the User;
• Legitimate interest — to operate, secure, and improve the Services;
• Consent — where consent mechanisms are presented and accepted;
• Legal obligation — including security, audit, or compliance requirements.
Different technologies may rely on different lawful bases depending on purpose and jurisdiction.
5.6 Consent & Cookie Controls
Where consent is required, Users may be presented with a cookie banner or similar control mechanism.
Users acknowledge that:
• consent may be expressed through affirmative action where required;
• strictly necessary Cookies may be deployed regardless of consent;
• disabling certain Cookies may materially impair functionality.
The Company does not guarantee that all features will operate correctly if Cookies are restricted or disabled.
5.7 User Responsibility for Managing Preferences
Users are solely responsible for:
• configuring browser or device settings;
• managing Cookie preferences;
• using available opt-out tools where applicable;
• understanding the impact of restricting Cookies.
The Company is not responsible for service disruption, loss of functionality, or degraded performance resulting from user-managed Cookie restrictions.
5.8 No Use of Cookies for Sale of Personal Data
The Company does not use Cookies to sell personal data.
Mobile numbers, messaging consent data, and opt-in records are never sold or disclosed through Cookies or tracking technologies.
5.9 No Liability for Cookie-Related Issues
To the fullest extent permitted by law, the Company shall not be liable for:
• misunderstandings about Cookie functionality;
• browser or device limitations;
• third-party technology behavior;
• loss of data due to user-side deletion or blocking;
• attribution inaccuracies caused by Cookie restrictions.
Users waive claims arising solely from the operation or limitation of Cookies as described herein.
5.10 Updates, Acceptance & Survival
The Company may update this Policy from time to time to reflect operational, legal, or technical changes.
By continuing to access or use the Services, Users:
• acknowledge this Policy;
• consent to the use of Cookies as described;
• agree that this Policy forms part of the binding private Agreement.
This Policy survives account termination, suspension, or cessation of use.
6. REFUND POLICY
6.1 All Payments Are Final, Non-Refundable & Non-Reversible
Users acknowledge, agree, and affirm that every payment made to My Copilot Partner, including but not limited to:
• subscription fees
• onboarding costs
• setup fees
• configuration work
• custom development
• AI-generated services
• consulting or advisory time
• marketing or campaign setup
• automation building
• integrations
• training
• digital goods
• purchased templates or workflows
• account provisioning
• CRM imports
• optimization or support work
is strictly non-refundable and non-reversible under all circumstances.
This applies regardless of:
• user satisfaction or dissatisfaction
• perceived value
• misunderstanding of features
• technical difficulties on user devices
• inability to operate the platform
• lack of engagement
• change of business plan
• duplicate purchase
• mistaken purchase
• subscription auto-renewal
• inactivity
• buyer’s remorse
• personal, professional, or financial circumstances
• failure to use the Services
The User waives any right to claim refund, partial refund, or reimbursement from MCP.
6.2 No Refunds for Non-Usage, Partial Usage, or Delayed Usage
The User acknowledges and agrees:
• not logging in is not grounds for a refund
• not using features does not entitle a refund
• delays in onboarding by the User do not entitle a refund
• failure to attend training sessions does not entitle a refund
• partial completion of onboarding does not entitle a refund
• failure to complete configuration tasks does not entitle a refund
• user procrastination, operational delays, or internal issues do not entitle refunds
• subscriptions remain billable whether or not the User actively utilizes the Services
The subscription fee is for access, not guaranteed usage or results.
6.3 No Refunds for Digital Goods, Automations, AI Output, or Custom Work
Users expressly acknowledge that MCP provides:
• instantly available digital tools
• immediately provisioned accounts
• AI-generated content
• pre-built workflows
• setup and configuration work
• technical enhancements
• custom automations
• private training materials
• unique proprietary templates
These are classified as non-refundable digital goods, and the User waives the right to rescind or reverse payment once delivery has begun or access has been granted.
This includes partially completed or fully completed digital work.
6.4 No Refunds for Service Interruptions, Upstream Issues, or Third-Party Dependencies
Users acknowledge that MCP:
• operates a licensed white-label platform
• relies on upstream software, carriers, APIs, and third-party tools
Therefore, MCP is not responsible for:
• platform downtime
• temporary outages
• carrier blocking or filtering
• API changes
• third-party interface updates
• upstream system failures
• SMS or email deliverability
• hosting or server interruptions
• carrier-level or regulatory changes
• errors caused by device/browser incompatibility
• changes in A2P registration requirements
• data delays or sync delays
• temporary loss of features
No refund will be issued for any interruption, degradation, or delay related to the above.
6.5 Subscription Cancellation Policy
A User may cancel future billing at any time.
However:
• cancellation does not generate a refund for previous charges
• cancellation does not prorate unused time
• cancellation does not reverse fees
• cancellation does not eliminate current-cycle billing
• cancellation must occur before the renewal date
• failure to cancel is not grounds for refund
Access remains active until the end of the current paid billing cycle.
6.6 Billing Errors Must Be Reported Within Three (3) Business Days
The User must notify MCP of any suspected billing error within 3 business days of the charge.
If no notice is provided within this window:
• the charge is deemed valid
• the User waives the right to dispute or reverse it
• MCP has no obligation to review the transaction
This clause protects against manufactured disputes and fraudulent claims.
6.7 Chargebacks Are Strictly Prohibited & Constitute Breach of Contract
Users agree not to initiate chargebacks for any reason.
Initiating a chargeback constitutes:
• breach of this Agreement
• misrepresentation
• attempted fraud
• unauthorized reversal of a private contractual payment
MCP may:
• dispute the chargeback
• provide evidence of service delivery
• terminate the User’s access immediately
• assess administrative fees
• seek recovery of funds, penalties, and damages
• assign the debt to collections
• pursue legal remedy
User agrees to bear all costs associated with the dispute process, including attorney fees.
6.8 No Refunds Following Termination, Suspension, or Restriction
If access is:
• terminated
• suspended
• restricted
• revoked
• limited
• disabled
due to:
• payment failure
• compliance violation
• misuse
• breach of AUP
• regulatory risk
• messaging abuse
• hostile conduct
• failure to provide documentation
the User forfeits all fees paid and is not entitled to reimbursement.
6.9 Promotions, Trials & Discounts Are Also Non-Refundable
If MCP offers:
• trials
• discounts
• credits
• promotional pricing
• onboarding incentives
• special offers
These are also:
• non-refundable
• non-transferable
• non-convertible to cash
• subject to expiration
Trial periods convert to standard billing automatically unless cancelled.
6.10 No Obligation to Provide Exceptions
The User acknowledges:
• MCP has no obligation to offer exceptions
• any exception granted is purely discretionary
• exceptions do not create precedent
• exceptions do not modify the Refund Policy for future cases
• exceptions do not waive MCP’s rights
This prevents estoppel and expectation-based claims.
6.11 User Acknowledgment & Binding Acceptance
By purchasing, subscribing, or continuing to use the Services, the User:
• acknowledges this Refund Policy
• affirms understanding of its non-refundable nature
• waives the right to reverse or dispute charges
• agrees to manage their own subscription proactively
• confirms they are financially and contractually responsible
• accepts legal enforceability of all terms
This clause protects MCP against future claims of misunderstanding or ignorance.
6.12 Survival of Refund Policy
This Refund Policy:
• survives account cancellation
• survives termination
• survives expiration of the Agreement
• binds the User indefinitely regarding past payments
7. DISCLAIMER
7.1 Services Provided “As-Is,” “As-Available,” and “With All Faults”
Users acknowledge, agree, and affirm that all Services, including but not limited to:
• the MCP-branded dashboard
• CRM system
• automations
• pipelines
• messaging tools (SMS/MMS, email, voice, voicemail)
• AI features
• analytics
• scheduling tools
• training materials
• templates
• documentation
• guides
• onboarding
• account setup
• customer support
are provided strictly:
• AS-IS
• AS-AVAILABLE
• WITH ALL FAULTS, ERRORS, AND IMPERFECTIONS
No warranties, guarantees, promises, or assurances—express, implied, statutory, or otherwise are provided.
Users waive all implied warranties, including:
• merchantability
• fitness for a particular purpose
• accuracy
• completeness
• reliability
• performance
• non-infringement
• meeting business goals
• future availability
All use is voluntary and at the User’s sole risk.
7.2 No Guarantees of Results, Performance, Deliverability, or Business Outcomes
MCP does NOT guarantee any specific outcome, including but not limited to:
• increased revenue
• growth in leads
• improved conversion rates
• customer acquisition
• deliverability of SMS, MMS, emails, or calls
• accuracy of analytics
• speed of platform performance
• uptime or uninterrupted access
• marketing results
• compliance outcomes
• campaign success
• pipeline improvements
• ROI
• or any other measurable or subjective outcome
Users are solely responsible for monitoring, evaluating, and acting upon their own business decisions.
MCP is not responsible for:
• improper implementation
• incorrect usage
• human error
• industry conditions
• market variability
• User content
• incomplete setup
• missed opportunities
7.3 No Professional, Legal, Financial, Regulatory, or Compliance Advice
Users acknowledge and agree that nothing provided by MCP constitutes:
• legal advice
• tax advice
• financial advice
• compliance advice
• regulatory interpretation
• marketing guarantees
• sales guarantees
• technical certifications
• professional consultation
Even if guidance, suggestions, or explanations are provided, they must not be interpreted as:
• authoritative
• accurate
• complete
• updated
• applicable to the User’s jurisdiction
• suitable for business decisions
Users must seek professional counsel independently.
MCP assumes no duty of care and no fiduciary duty in providing any guidance or information.
7.4 No Responsibility for User Content, Messaging, Campaigns, Data, or Decisions
The User is solely responsible for:
• creating campaigns
• writing messages
• legal compliance
• obtaining consent
• tracking opt-outs
• creating workflows
• setting up pipelines
• generating or uploading content
• sending communications
• managing data
MCP is not responsible for damages, claims, fines, liabilities, or disputes resulting from:
• user-generated content
• unlawful messaging
• mistakes in campaigns
• technical misconfigurations
• improper automations
• regulatory violations (TCPA, CTIA, GDPR, CCPA/CPRA, A2P 10DLC, CAN-SPAM)
• misinterpretation of features
• incorrect campaign logic
• user error
Users assume all risk and responsibility.
7.5 No Responsibility for Third-Party or Upstream Services
Because MCP licenses and integrates with third-party platforms, the User acknowledges MCP is not responsible for:
• outages
• downtime
• API failures
• deliverability failures
• carrier filtering or blocking
• slow performance
• platform bugs
• third-party policy changes
• A2P registration changes or enforcement
• email or SMS provider rules
• hosting issues
• global internet disruptions
• updates applied by upstream vendors
• depreciation or removal of features
• acts of third-party providers, carriers, or vendors
Users waive all claims arising from third-party dependency.
7.6 Technical Limitations & No Guarantee of Uninterrupted Functionality
MCP does not guarantee:
• uninterrupted access
• error-free functionality
• absence of bugs
• compatibility with all devices, browsers, or systems
• permanent data storage
• continuous availability
• support response times
• backward compatibility
The User acknowledges that technical disruptions may occur and do not constitute breach, negligence, or grounds for compensation.
7.7 No Warranty of Data Integrity, Accuracy, or Preservation
Users acknowledge MCP does not guarantee:
• accuracy of data
• preservation of CRM records
• accuracy of analytics
• prevention of data corruption
• prevention of data loss
• successful import/export of data
• permanent retention of logs
• flawless syncing of integrations
Users are required to maintain their own backups.
MCP assumes no liability for lost, corrupted, misplaced, overwritten, or deleted data.
7.8 No Duty to Update, Monitor, or Maintain Legal or Regulatory Accuracy
Users acknowledge MCP is not obligated to:
• monitor changes in law
• update compliance-related documentation
• ensure messaging compliance
• guarantee conformity to new or revised regulations
• maintain A2P 10DLC standards
• oversee User actions for legality
• provide regulatory warnings or notices
Regulatory and carrier compliance is exclusively the User’s responsibility.
7.9 Disclaimer Applies Regardless of User Understanding or Expectations
The User agrees that this Disclaimer remains enforceable:
• even if the User did not read the Agreement
• even if the User misunderstood features
• even if the User relied on assumptions or interpretations
• even if the User believed a guarantee existed
• even if MCP provided examples or case studies
• even if MCP provided guidance or recommendations
• regardless of marketing language or product descriptions
Ignorance, expectation, or mistaken belief does not nullify or weaken this Disclaimer.
7.10 Disclaimer Survives Termination & Governs All Past, Present & Future Use
The Disclaimer:
• applies retroactively and prospectively
• survives account closure
• survives subscription cancellation
• survives termination
• binds all Users indefinitely
The User cannot evade these disclaimers by discontinuing use of the Services.
8. LIMITATION OF LIABILITY
8.1 Maximum Aggregate Liability Limited to the Previous 30 Days of Fees (or Zero)
To the fullest extent permitted under private contract law, common law, commercial law, and applicable statutes, the total cumulative liability of My Copilot Partner, its parent owner, trustees, beneficiaries, officers, directors, employees, contractors, agents, licensors, providers, successors, and assigns (collectively, “the Company”) for any and all claims arising out of or relating to:
• this Agreement
• the Services
• the platform
• the website
• communications
• AI systems
• messaging tools
• third-party integrations
• onboarding or support
• content, data, products, or user actions
• performance or non-performance
shall not exceed the total amount of fees actually paid by the User to the Company during the thirty (30) days immediately preceding the event giving rise to the claim.
If the User paid no fees during that period, then the maximum liability is zero ($0.00).
This limitation applies:
• regardless of the nature of the claim
• regardless of number of claims
• regardless of theory of liability
• even if multiple events contributed
• even if other sections of this Agreement are deemed unenforceable
This is an absolute ceiling on all damages.
8.2 No Liability for Indirect, Special, Punitive, or Consequential Damages
Under no circumstances shall the Company be liable for ANY:
• indirect damages
• incidental damages
• special damages
• consequential damages
• punitive damages
• exemplary damages
• multiplied damages
• speculative damages
• expectation damages
• reliance damages
Including but not limited to:
• loss of revenue or profits
• loss of customers
• loss of goodwill, brand value, or reputation
• loss of business opportunities
• business interruption
• operational downtime
• rejected A2P campaigns
• carrier fines or fees
• regulatory penalties
• reputational harm
• missed deadlines or appointments
• marketing, sales, or advertising losses
• lost leads or communications
• undelivered SMS, MMS, emails, or calls
• damaged hardware or software
• costs of replacement services
• data loss, corruption, or deletion
• inaccurate analytics or reporting
• negative business outcomes due to AI-generated content
• legal actions triggered by User content or conduct
• diminishing performance of upstream vendor services
This applies even if the Company was advised of the possibility of such damages.
8.3 No Liability for User Actions, Conduct, Content, or Misuse
The User is fully responsible for:
• content they create, upload, transmit, or publish
• messages they send
• compliance with all laws and regulations
• A2P 10DLC registration accuracy
• opt-out management
• consent tracking
• contact list legality
• campaign configurations
• automations they build
• data they upload or delete
MCP assumes ZERO liability for damages or disputes arising from:
• user-created content
• non-compliant messaging
• TCPA, CTIA, CAN-SPAM, GDPR, CCPA violations
• harassment or improper messaging
• contacting reassigned or ported numbers
• AI-generated content misused by the User
• unlawful marketing practices
• faulty workflow logic
• manual errors
• misuse, abuse, or manipulation of the Services
The User indemnifies MCP for all consequences of their actions.
8.4 No Liability for Third-Party Services, Carriers, APIs, Hosting, or Licensing Dependencies
Users acknowledge MCP’s system relies on:
• upstream SaaS vendor infrastructure
• SMS/MMS carriers
• telecom aggregators
• cloud hosting providers
• third-party APIs
• email providers
• CRM plugins
• analytics tools
• call routing providers
• payment processors
MCP is not liable for ANY action, inaction, failure, outage, or limitation caused by:
• carriers (AT&T, Verizon, T-Mobile…)
• email providers
• upstream SaaS provider outages or changes
• internet or hosting failures
• code changes or bugs by third parties
• policy updates by telecom carriers
• A2P 10DLC compliance enforcement
• regulatory shifts or carrier interpretation changes
• API rate limits or throttling
• app deprecation or feature removal
• integrations breaking due to external updates
No refund, credit, or claim may arise from third-party behavior.
8.5 No Liability for Data Loss, Data Corruption, or Inability to Recover Data
Users acknowledge the Company is not responsible for:
• deleted CRM records
• corrupted data
• overwritten or incorrect data
• lost conversations or messages
• missing analytics
• database synchronization issues
• failed imports or exports
• user error resulting in lost data
• third-party data handling defects
Users are solely responsible for creating and maintaining independent backups.
8.6 No Liability for Technical Issues, Bugs, Errors, Interruptions, or Feature Changes
Users acknowledge and accept that digital systems inherently contain:
• bugs
• glitches
• delays
• interruptions
• errors
• imperfect behavior
• updates that change functionality
• occasional downtime
MCP is not liable for:
• technical limitations
• unexpected platform behavior
• browser incompatibilities
• slow load times
• UI/UX changes
• delayed message queues
• maintenance windows
• performance degradation
Technical issues do not constitute:
• breach of contract
• negligence
• misrepresentation
• grounds for refunds
• grounds for damages
8.7 No Liability for Business Decisions or Outcomes
The User acknowledges:
• All business decisions are made independently by the User.
• MCP does not control or manage the User’s business operations.
• AI suggestions, automations, workflows, analytics, or messaging tools are not guarantees of success.
MCP assumes no liability for outcomes resulting from:
• User’s business strategies
• marketing decisions
• sales behavior
• pricing choices
• content decisions
• reliance on analytics or insights
• poor message timing or targeting
• ineffective campaigns
• User misunderstanding of features or guidance
The User bears all risk relating to business performance.
8.8 No Liability for Regulatory Penalties or Messaging Enforcement Actions
Users acknowledge and agree that MCP:
• does NOT guarantee compliance
• does NOT guarantee messaging deliverability
• does NOT guarantee acceptance into A2P 10DLC
• does NOT guarantee carrier approval of campaigns
• does NOT represent the User before any regulatory body
The User is solely liable for:
• fines
• fees
• holds
• filtering
• blocks
• shutdowns
• penalties
• audit findings
• enforcement actions
• lawsuits
• investigations
• carrier-level decisions
arising from User behavior.
8.9 No Liability for Force Majeure Events
The Company is not liable for delays or failures caused by:
• natural disasters
• war, terrorism, or political instability
• pandemics
• cyberattacks or data breaches
• carrier outages
• internet infrastructure failures
• government restrictions
• upstream vendor failures
• labor shortages
• utility failures
No compensation, refund, or liability arises from such events.
8.10 User’s Assumption of All Risk
By using the Services, the User:
• assumes all risk associated with digital platforms
• acknowledges all limitations described herein
• waives reliance based claims
• waives expectation based claims
• understands all use is voluntary
• accepts responsibility for implementation and outcomes
MCP provides tools; the User determines how to use them.
8.11 Survival Clause and Limitations Persist Indefinitely
This Limitation of Liability section:
• survives termination
• survives account closure
• survives expiration of the Agreement
• binds the User indefinitely
• applies to all past, current, and future interactions
No termination or cancellation extinguishes this limitation.
9. A2P 10DLC / TCPA / SMS, MMS, CALLING, VOICEMAIL COMPLIANCE
9.1 Program Name & Description
Program Name: My Copilot Partner Messaging Program
Program Description:
The My Copilot Partner Messaging Program delivers transactional, operational, informational, and optional marketing communications related to account access, onboarding, support, billing, service updates, and platform features.
Messages may be delivered via SMS, MMS, voice calls, voicemail, or AI-assisted communication systems.
9.2 Consent & Opt-In
Recipients consent to receive messaging communications when they:
• Provide contact information voluntarily (online or in person)
• Submit forms, chats, scheduling requests, or inquiries
• Initiate communication with the Company
• Engage in a contractual or service relationship
Consent applies across all messaging channels and remains valid until revoked.
9.3 Opt-Out Instructions
You may cancel the messaging service at any time by replying:
STOP
Upon sending STOP, you will receive a confirmation message and will no longer receive messages unless you re-initiate contact.
9.4 Rejoining Instructions
To rejoin the messaging program after opting out, sign up again through the original method or initiate new contact with the Company.
9.5 Help Instructions
For assistance, reply:
HELP
or contact:
📩 [email protected]
9.6 Message Frequency & Rates
Message frequency varies based on account activity and interaction.
Message and data rates may apply.
9.7 Carrier Liability Disclaimer
Carriers are not liable for delayed, blocked, filtered, or undelivered messages.
9.8 Prohibited Content
Messages will not include:
• Phishing, smishing, or social engineering
• Fraud or impersonation
• SHAFT content (Sex, Hate, Alcohol without gating, Firearms, Tobacco)
• Illegal or deceptive content
• Emergency or government impersonation
9.9 User Responsibility & Indemnification
Users of the Platform are solely responsible for:
• Obtaining lawful consent
• Maintaining opt-in records
• Honoring opt-outs
• Content compliance
• Avoiding prohibited messaging
Users indemnify the Company from all claims, fines, penalties, or enforcement actions arising from messaging activity.
9.10 Suspension Rights
The Company may suspend or terminate messaging access at any time due to compliance risk, carrier action, or misuse, without refund.
10. USER-GENERATED CONTENT
10.1 User Responsible for All Uploaded, Created, Sent, or Transmitted Content
The User acknowledges and agrees that any and all content, including but not limited to:
• SMS, MMS, email, voice, voicemail, and AI-generated communications
• images, graphics, documents, files, PDFs, or attachments
• CRM entries, notes, tags, lists, and data imports
• landing pages, funnels, website content
• automations, workflows, pipeline steps, triggers, and campaigns
• form responses, surveys, appointment data
• AI prompts, instructions, and generated outputs
• custom scripts, HTML, CSS, JavaScript, code snippets
• links, buttons, calls-to-action, claims, advertising copy
• reviews, testimonials, or endorsements
• user-provided integrations or APIs
• any other material created within or transmitted through the MCP platform
is solely and exclusively created, controlled, and owned by the User, and not by My Copilot Partner (“the Company”).
The User assumes 100% liability for all such content.
10.2 MCP Does Not Review, Monitor, Approve, or Endorse User Content
The User understands and agrees:
• The Company does not monitor user content.
• The Company does not verify legality, accuracy, or compliance.
• The Company does not pre-approve or review messaging.
• The Company does not edit or correct content.
• The Company does not endorse or take responsibility for user messaging, websites, funnels, emails, or campaigns.
• The Company has no duty to monitor for violations.
Any appearance of compliance tools, templates, or examples does not create a legal responsibility for MCP.
10.3 User Assumes All Legal and Regulatory Liability for Their Content
The User is solely responsible for ensuring that their content complies with:
• TCPA
• CTIA guidelines
• A2P 10DLC requirements
• GDPR
• CAN-SPAM
• CCPA/CPRA
• FCC regulations
• Truth-in-Advertising or FTC rules
• Local, state, federal, or international laws
• Carrier rules and acceptable-use guidelines
• Intellectual property and copyright laws
MCP is not responsible for:
• violations
• mistakes
• omissions
• misrepresentations
• deceptive or misleading claims
• unlawful uses of the platform
• messaging without proper consent
• defamatory or harmful statements
• content infringing copyrighted material
All legal burden rests entirely with the User.
10.4 User Warrants That Their Content Is Legal, Accurate, and Fully Authorized
The User expressly represents and warrants that:
• They own or have full rights to use all content they upload, send, or distribute.
• Content does not infringe third-party copyrights, trademarks, patents, or proprietary rights.
• Content does not violate privacy or publicity rights.
• Content is not defamatory, harassing, threatening, profane, hateful, discriminatory, or abusive.
• Content is not fraudulent, misleading, deceptive, or unlawful.
• Content does not include prohibited messaging categories (e.g., SHAFT).
• Content complies with all regulatory agencies and carriers.
The User agrees to provide proof of authorization upon request.
10.5 MCP Not Liable for User Misuse, Errors, Automations, or Damages
The User agrees that the Company is not responsible for ANY:
• incorrect automations
• misfired campaigns
• unintended messages
• double sends or duplicate sends
• incorrect segmentation or filtering
• CRM errors caused by user actions
• accidental data exposure caused by user error
• misconfigured triggers
• workflow conflicts
• improper HTML or code insertion
• broken pages or funnels created by the User
Users assume all damages arising from improper configuration or use.
10.6 MCP May Remove, Block, Restrict, or Delete Content at Its Sole Discretion
The Company reserves the unrestricted right to:
• remove content
• restrict content visibility
• block messaging campaigns
• suspend user access
• disable features
• terminate accounts
• delete user content
• prevent further messaging
with or without notice, at its sole discretion, including but not limited to:
• suspected compliance issues
• carrier violations
• regulatory risk
• user complaints
• objectionable or harmful content
• high-risk messaging patterns
• potential harm to the Company’s brand or platform
Such actions do not create liability, refunds, credits, or claims against MCP.
10.7 MCP Not Responsible for Loss of User Content
The User acknowledges MCP has no obligation to:
•store user content
•retrieve deleted content
•archive content
•back up campaigns or files
•restore lost content
•maintain permanence of CRM data, campaigns, automations, or history
Data loss may result from:
• user error
• deletion
• third-party failures
• database syncing issues
• upstream platform changes
• technical maintenance
• automations incorrectly configured
MCP assumes zero liability for any loss, corruption, or deletion of user content.
10.8 No Joint Ownership or Shared Responsibility
User content is:
• NOT co-owned by MCP
• NOT jointly produced
• NOT created under shared authorship
• NOT the responsibility of MCP in any legal capacity
• NOT something MCP holds duty, oversight, or liability for
Users operate independently and take full responsibility for all messaging and content decisions.
10.9 User Indemnification — Complete Content Liability Shield for MCP
The User agrees to fully indemnify, defend, and hold harmless MCP, its trustees, beneficiaries, owners, officers, employees, contractors, agents, licensors, successors, and assigns from any and all claims, including but not limited to:
• lawsuits
• demands
• complaints
• regulatory actions
• carrier actions
• legal disputes
• arbitration
• fines
• penalties
• damages
• settlements
• attorney fees
• costs of defense
arising out of:
• the User’s content
• the User’s messaging
• the User’s automations
• any violation of law
• any allegation of infringement
• any unauthorized use of content
• any recipient complaint
• any regulatory noncompliance
This indemnification survives:
• account termination
• expiration of this Agreement
• User inactivity
• cessation of the business relationship
and remains permanently enforceable.
10.10 No Waiver from MCP’s Non-Intervention
The User agrees that:
• MCP’s failure to intervene
• MCP’s failure to block content
• MCP’s silence
• MCP’s lack of monitoring
• MCP’s lack of objection
• MCP’s allowing the system to function
does not constitute approval, endorsement, or acceptance of liability.
The User cannot argue:
• “MCP allowed it, so they share responsibility.”
• “MCP didn’t stop me, so it must have been compliant.”
• “MCP should have warned me.”
• “MCP should have reviewed my messages.”
MCP fully and explicitly rejects such theories.
10.11 User Content Rights Granted to MCP for Operational Purposes Only
The User grants the Company a limited, non-exclusive, revocable, non-transferable license solely to:
• process
• store
• transmit
• display
• host
• deliver
• replicate
User content as necessary for:
• providing Services
• maintaining functionality
• resolving technical issues
• complying with lawful requests
This license does NOT grant MCP:
• ownership
• authorship
• creative rights
• publication rights
• distribution rights
unless expressly permitted by the User.
10.12 Entire Liability for Content Rests Exclusively on the User
This clause establishes that:
• All content is User-created.
• All liability stems solely from the User’s actions.
• MCP provides tools, not content oversight.
• MCP cannot and will not be held responsible for any messaging, campaign, or material distributed by Users.
No exceptions.
11. AI-GENERATED CONTENT DISCLAIMER
11.1 AI Tools Provide Automated, Machine-Generated Outputs Only
Users acknowledge and agree that:
• MCP provides access to AI-based tools integrated into or made available through the platform.
• AI outputs are automatically generated by machine-learning models, algorithms, and external systems.
• AI content is not authored, reviewed, edited, monitored, endorsed, or approved by MCP.
• AI content may be incomplete, inaccurate, misleading, inappropriate, offensive, or factually incorrect.
AI-generated material is provided strictly “AS-IS,” “AS-AVAILABLE,” and “WITH ALL FAULTS.”
MCP makes no warranties regarding AI outputs of any kind.
11.2 No Professional, Legal, Financial, Medical, or Compliance Advice
AI content including text, voice, imagery, recommendations, campaign suggestions, or automated messages shall NOT be considered:
• legal advice
• financial advice
• compliance guidance
• medical or health advice
• tax advice
• marketing guarantees
• operational directives
• professional recommendations
Users must independently verify AI-generated content through qualified professionals.
MCP assumes zero responsibility for any consequences arising from User reliance on AI-generated outputs.
11.3 AI Outputs May Be Inaccurate, Unreliable, or Unexpected
Users acknowledge that AI systems:
• may hallucinate or fabricate information
• may generate inaccurate, incomplete, or incorrect responses
• may misinterpret prompts or fail to follow instructions
• may produce repetitive, irrelevant, biased, or harmful content
• may produce non-compliant, misleading, or legally sensitive messaging
• may create claims or statements that violate carrier rules or regulations
• may not reflect accurate industry, legal, or compliance standards
AI errors do not constitute platform malfunction, negligence, or breach of contract by MCP.
11.4 User Solely Responsible for Reviewing, Verifying, Editing, and Approving AI Content
The User agrees that they are the final publisher of all content they use or distribute, whether:
• generated by AI
• manually created
• edited or unedited
• automated or manually triggered
• delivered through MCP or another system
The User is solely responsible for:
• verifying factual accuracy
• correcting errors
• ensuring legal compliance
• ensuring regulatory compliance
• ensuring messaging consent compliance
• ensuring carrier compliance
• ensuring professional accuracy
• ensuring appropriateness of tone and content
• ensuring compliance with TCPA, A2P 10DLC, CTIA, CAN-SPAM, GDPR, CCPA, and other laws
MCP bears no responsibility for User oversight or misuse.
11.5 AI Does Not Create Any Agency, Employee, Partner, or Fiduciary Relationship
Users acknowledge that AI systems:
• do NOT act as an agent, representative, consultant, manager, or employee of MCP
• do NOT create a professional relationship
• do NOT create any duty of care
• do NOT act on behalf of MCP in any legal capacity
• do NOT bind MCP to representations, claims, promises, or advice
AI-generated content cannot be used to assert:
• contractual obligations
• warranties
• liabilities
• promises
• guarantees
• reliance-based damages
MCP cannot be held responsible for AI behavior, outputs, or errors.
11.6 AI May Generate Content That Is Unintended or Unfit for Publication
Users acknowledge that AI-generated content may:
• contain errors
• violate compliance standards
• include prohibited messaging
• include misleading claims
• generate duplicate or premature messages
• produce unintended outreach or language
• conflict with business goals or instructions
The User agrees not to publish or distribute AI content without:
• human review
• legal review (if needed)
• compliance validation
• suitability checks
MCP bears no responsibility for the consequences of User publication of AI-generated material.
11.7 No Liability for AI-Related Damages or Outcomes
MCP shall not be liable for ANY damages arising from AI outputs, including:
• lost revenue
• lost customers
• regulatory fines
• marketing failures
• improper messaging
• carrier violations
• harmful or offensive content
• inaccurate or misleading statements
• misinterpretation of AI-generated material
• reputational harm
• business interruption
• deletion or corruption of data
• unintended automations or triggers
All risk belongs solely to the User.
11.8 No Guarantee of AI Availability, Accuracy, or Performance
MCP does NOT guarantee:
• availability of AI tools
• accuracy or reliability of outputs
• speed or uptime
• correct interpretation of prompts
• suitability for any business or professional purpose
• future access to specific AI features
• continuity of AI integrations
• relevance, truthfulness, or value of AI content
AI performance limitations do not constitute:
• negligence
• breach
• defect
• grounds for refund
• grounds for liability claims
11.9 User Indemnification Total Shield Against AI Content Claims
The User agrees to fully indemnify, defend, and hold harmless MCP, its trustees, beneficiaries, owners, officers, employees, agents, contractors, licensors, and affiliates from ANY claim, demand, action, fine, penalty, complaint, or lawsuit arising from:
• AI-generated content
• AI-assisted messaging
• AI-produced scripts, calls, or emails
• errors or inaccuracies in AI outputs
• misuse of AI tools
• failure to verify or correct content
• regulatory or compliance violations
• defamatory, harmful, misleading, or inappropriate content
• technical issues involving AI
This indemnification:
• applies regardless of MCP’s awareness
• applies even if AI content appears authoritative
• survives termination indefinitely
• cannot be waived or avoided through user misunderstanding
11.10 User Acknowledges AI Use Is Entirely Voluntary
By using any AI-enabled feature, users agree:
• they use AI at their own risk
• MCP does not require AI usage
• AI is an optional, voluntary tool
• no duty exists for MCP to disclose AI limitations beyond this Agreement
User continued use constitutes acceptance of ALL risks described.
12. NO AGENCY, NO PARTNERSHIP, NO JOINT VENTURE, NO EMPLOYMENT, NO FIDUCIARY RELATIONSHIP
12.1 No Agency Relationship
Users expressly acknowledge and agree that nothing in this Agreement, nor any use of the Services, creates or implies an agency relationship of any kind between:
• the User and My Copilot Partner (“the Company”),
• the User and the Company’s trustees, owners, beneficiaries, contractors, or agents, or
• the User and any affiliated or upstream technology or service providers.
The Company does not act on behalf of the User in any legal, regulatory, commercial, or operational capacity.
The User cannot claim or assert that:
• MCP is acting as their agent
• MCP represents them before any carrier, regulator, government entity, or third party
• MCP is responsible for transmitting, approving, or verifying User content
• MCP is responsible for messaging, communications, or campaign decisions
No authority is granted or implied.
12.2 No Partnership or Joint Venture
Users acknowledge and agree that:
• MCP is NOT a partner
• MCP is NOT a co-owner
• MCP is NOT a joint venturer
• MCP is NOT a collaborator
• MCP is NOT a strategic partner
• MCP is NOT a co-sender or co-creator of content
• MCP is NOT participating in User profits, business operations, or business risks
The relationship between MCP and the User is strictly:
A private, voluntary, arms-length contractual relationship and nothing more.
This prevents Users from arguing:
• shared liability
• shared responsibility
• shared authorship
• shared business interest
• shared legal obligations
• shared operational decision-making
MCP cannot and will not be held responsible for User actions, omissions, or communications.
12.3 No Employment or Contractor Relationship
Users acknowledge and agree that:
• MCP does NOT work for the User
• MCP is NOT an employee
• MCP is NOT an employer
• MCP is NOT an independent contractor providing professional services
• MCP has no duty to perform work, complete tasks, or guarantee outcomes
All MCP tools and systems are self-directed by the User.
The User is entirely responsible for:
• configuring their account
• building campaigns
• managing customers
• writing content
• using automations
• ensuring compliance
• verifying accuracy
No employment rights, duties, or obligations are created or implied.
12.4 No Representative or Spokesperson Relationship
The User may NOT claim or represent that MCP:
• speaks on their behalf
• endorses their business
• certifies their practices
• approves their messaging
• validates their compliance
• acts as their representative in any medium
• is responsible for customer-facing communication
• is responsible for any message delivered through the MCP platform
All content, messaging, communications, and interactions conducted through MCP's systems are understood to be solely and exclusively actions of the User.
12.5 No Fiduciary Duty or Duty of Care
The Company does NOT act as:
• a fiduciary
• an advisor
• a consultant
• a guardian
• a trustee on behalf of the User’s business
• a custodian of User interests
Users acknowledge MCP:
• has no duty of care
• is not required to monitor, verify, or correct User actions
• is not required to warn Users of risks
• is not responsible for protecting User assets, reputation, or customers
• is not obligated to act in the User’s “best interests”
This eliminates an entire category of high-risk legal claims.
12.6 No Shared Liability for User Content, Conduct, Messaging, or Decisions
Users agree MCP is NOT responsible for:
• content created or published by the User
• regulatory or carrier violations
• customer complaints
• A2P 10DLC failures
• TCPA or CTIA violations
• AI-generated content used by the User
• misrepresentations, false claims, or marketing statements
• improper automations
• illegal, harmful, or misleading content
• data import or export errors
• business decisions or advertising practices
Users hold MCP entirely harmless from:
• damages
• disputes
• legal actions
• fines
• penalties
• investigations
• claims
• liabilities
• allegations
arising from User behavior.
12.7 No Authority to Bind MCP
Users may NOT make:
• promises
• commitments
• representations
• agreements
• warranties
• obligations
• advertising statements
• legal positions
on behalf of MCP.
Any such attempt is:
• unauthorized
• invalid
• unenforceable
• non-binding
Users cannot create obligations for MCP under any circumstances.
12.8 No Co-Sender or Co-Publisher Status Under TCPA, CTIA, or A2P 10DLC
This is essential and extremely protective:
Users acknowledge:
• MCP is NOT a “co-sender”
• MCP is NOT a “co-publisher”
• MCP is NOT a “joint advertiser”
• MCP is NOT a creator of User content
• MCP does NOT initiate User messages
• MCP does NOT determine the recipients
• MCP does NOT decide content or timing
• MCP does NOT participate in campaign design
• MCP does NOT approve messaging claims
This legally shields MCP from SMS/MMS/TCPA litigation.
The User is the sole sender under all regulatory frameworks.
12.9 User Operates as an Independent Principal
The User is and shall remain:
• an independent principal
• fully responsible for their own business
• self-governing and autonomous
• solely in control of messaging and operations
Nothing in the Agreement creates:
• mutual obligations
• shared responsibilities
• corporate partnership
• combined interests
• assumed duties
The User stands alone in all legal interpretations.
12.10 MCP May Enforce This Section at Its Sole Discretion
To maintain legal clarity, MCP may:
• issue cease-and-desist instructions
• revoke permissions
• restrict messaging
• suspend access
• terminate accounts
• take protective action
if the User’s conduct implies a false relationship with MCP.
MCP’s decisions require no explanation and create no liability.
12.11 Section Survives Termination
This clause remains binding:
• after account cancellation
• after termination
• after expiration
• indefinitely
The User can never claim that MCP was:
• their agent
• their advisor
• their partner
• their representative
• their co-sender
• their fiduciary
• their collaborator
at any time.
13. DATA RETENTION & DELETION
13.1 MCP’s Discretionary Authority Over Data Retention
Users acknowledge and agree that all decisions regarding:
• retention,
• deletion,
• storage duration,
• archival practices,
• access,
• retrieval,
• and destruction
of any data processed, transmitted, or stored within the Services are solely and exclusively determined by My Copilot Partner (“the Company”).
The Company may retain or delete data:
• at its discretion
• for any reason or no reason
• without prior notice
• and without liability
This includes, but is not limited to:
• CRM records
• contacts and customer lists
• message logs
• call logs
• voicemail files
• AI-generated content
• workflows and automations
• uploaded documents
• campaign data
• account configuration data
• analytics or reporting data
Users have no guarantee, implied or explicit, that data will be retained for any specific period.
13.2 No Obligation to Store, Preserve, or Retrieve Data
Users agree MCP has:
• no duty to store data,
• no duty to preserve data,
• no duty to retrieve deleted data,
• no duty to maintain backups,
• no duty to archive data for compliance purposes,
• no duty to retain logs for disputes, litigation, or audits.
The responsibility to maintain backups, exports, or archives of any data rests solely with the User.
Users further acknowledge:
• data may be deleted, overwritten, corrupted, or irretrievably lost;
• MCP is not responsible for accidental or intentional deletion;
• data loss does not entitle the User to refund, remedy, damages, or compensation.
13.3 Third-Party Providers and Data Retention
Users understand MCP’s platform utilizes:
• white-label SaaS infrastructure
• carrier partners
• SMS/MMS gateways
• VOIP providers
• analytics tools
• storage and cloud services
• AI model providers
• integrations selected by the User
Each such provider may have:
• different retention windows
• different deletion procedures
• different backup policies
• different technical limitations
MCP does not control and is not responsible or liable for:
• how long third parties store data
• whether they delete or preserve data
• what logs they keep
• what logs they purge
• how they handle backup processes
Users must contact those third parties directly for their independent retention policies.
13.4 User Responsibility to Maintain Independent Backups
Users are solely responsible for:
• exporting data regularly,
• maintaining their own archives,
• retaining consent logs for compliance,
• backing up CRM content,
• preserving messaging content,
• downloading reports or analytics,
• safeguarding business-critical data.
Failure to maintain independent backups does not shift responsibility to MCP.
Users waive any claim that MCP had an obligation to:
• warn them before data deletion,
• maintain historical backups,
• store messages or logs for compliance inquiries,
• recover lost data,
• preserve evidence for legal disputes.
13.5 Data Deletion Upon Termination
When an account is:
• canceled,
• suspended,
• terminated for cause,
• terminated voluntarily,
• terminated involuntarily,
• abandoned,
• or becomes inactive,
The Company may delete any or all data immediately, without:
• notice,
• waiting period,
• recovery window,
• obligation to warn the User,
• liability for damages resulting from deletion.
This includes ALL forms of data associated with the account.
No guarantee is made that data can or will be restored under any circumstance.
13.6 Compliance With Legal Requests and Lawful Orders
The Company may, at its sole discretion, retain or provide access to data when required by:
• valid subpoenas
• lawful court orders
• regulatory requests
• legal obligations within its jurisdiction
However:
• MCP is not obligated to retain any specific data for the User’s benefit;
• MCP is not required to notify the User prior to deletion, unless required by law;
• MCP is not responsible if data has already been deleted prior to any request.
The User bears full responsibility for maintaining copies for their own compliance.
13.7 No Liability for Data Loss or Corruption
Users expressly agree MCP is not liable for any:
• loss of data
• deletion of data
• corruption of data
• inaccessibility of data
• interruption of access
• failure to backup
• failure to preserve
• system errors
• server malfunctions
• platform bugs
• integration conflicts
• accidental deletions
• user-side technical failures
Even if such issues:
• disrupt business operations,
• cause loss of revenue,
• impair communication,
• delete marketing campaigns,
• impact customer relationships,
• destroy workflows or automations,
• cause reputational damage,
• or lead to third-party disputes.
All risk is assumed by the User.
13.8 Data Retention Under Privacy Regulations
(GDPR, CCPA/CPRA, Virginia CDPA, and similar laws)
To the extent applicable laws require it, Users may request:
• correction
• export
• anonymization
• or deletion
of personal data the Company controls.
However:
• MCP may deny requests not required by law (especially for non-regulated data).
• MCP may retain data to comply with legal obligations.
• MCP’s internal retention schedules supersede User preferences unless lawfully mandated.
• MCP is not responsible for data held by third-party integrations the User connected.
Users understand that compliance with privacy law is shared, and they are independently responsible for:
• lawful acquisition of data
• maintaining consent logs
• ensuring compliant messaging lists
• responding to data subject requests
• correcting or deleting data in their own systems
MCP does NOT act as the User’s privacy advisor or compliance officer.
13.9 AI, Automations, and Metadata Retention
AI interactions, prompts, outputs, and metadata may be:
• logged
• cached
• processed
• deleted
• anonymized
• stored temporarily
MCP makes no guarantee that:
• AI conversation logs will be retained
• AI outputs will be recoverable
• AI automations will store historical versions
Users bear full responsibility for saving any output they wish to keep.
13.10 Survival of This Section
All provisions within Section 13:
• survive account termination
• survive expiration of this Agreement
• remain enforceable indefinitely
• protect the Company from all data-related claims
14. COMPREHENSIVE INDEMNIFICATION
14.1 User’s Unconditional Duty to Indemnify, Defend, and Hold Harmless
The User agrees to fully indemnify, defend, and hold harmless My Copilot Partner, its parent unincorporated business trust organization, trustees, beneficiaries, officers, directors, employees, agents, contractors, affiliates, licensors, white-label platform providers, data processors, upstream carriers, and all associated representatives (“Protected Parties”) from ANY and ALL claims, liabilities, damages, losses, costs, and expenses (including attorney’s fees and expert fees) arising out of or relating to:
• user actions
• user omissions
• user content
• user messaging
• user communications
• user uploads
• user workflows or automations
• user misuse of the Services
• user violation of any law
• user breach of this Agreement
• user reliance on AI-generated content
• user business decisions or outcomes
• user failure to secure consent or opt-in
• user failure to process opt-outs correctly
• user unlawful, fraudulent, deceptive, or misleading practices
• user sharing or disclosure of another’s information
• user disputes with third parties
• any claim involving intellectual property, privacy, data, or messaging
This obligation applies regardless of whether the User acted intentionally, negligently, mistakenly, or unknowingly.
14.2 Indemnification for Regulatory, Legal, and Compliance Violations
The User expressly agrees to indemnify MCP against ANY action, investigation, complaint, inquiry, penalty, or enforcement proceeding arising from:
14.2.1 A2P 10DLC
• invalid registrations
• unapproved messaging campaigns
• SHAFT violations
• carrier blocks
• opt-out failures
• message content disputes
• incorrect or missing call-to-action disclosures
• “spam,” “unsolicited messaging,” or “harassment” claims
14.2.2 TCPA (Telephone Consumer Protection Act)
• contacting individuals without sufficient consent
• contacting reassigned or ported numbers
• improper use of automation
• failure to honor STOP requests
• calling outside allowed hours
• DNC list violations
• SMS/MMS content problems
14.2.3 GDPR / CCPA / CPRA / Virginia CDPA / Global Privacy Laws
• improper data collection
• failure to maintain consent logs
• retention, deletion, portability, or access violations
• unlawful marketing to EU/EEA residents
• mishandling personal data
• cross-border data transfer issues
14.2.4 FTC, FCC, Carrier, or Attorney General Actions
Including but not limited to claims regarding:
• deceptive or unfair business practices
• unlawful advertising
• misleading claims
• improper email marketing
• impersonation or misrepresentation
• privacy or data protection violations
14.2.5 Litigation, Arbitration, Administrative Actions
User indemnifies MCP against:
• lawsuits
• small claims actions
• arbitration filings
• agency complaints
• class actions
• statutory damages
• punitive damages
• settlement costs
14.3 Indemnification for AI-Generated Content and Outputs
The User is solely responsible for:
• evaluating AI output
• reviewing accuracy
• modifying unsafe or noncompliant content
• confirming legal compliance
• verifying copyright or trademark risks
• preventing discriminatory or harmful messaging
• complying with carrier rules
Users indemnify MCP for ANY harm, loss, claim, or violation arising from:
• AI-generated SMS/MMS
• AI-generated emails
• AI-generated ads or funnels
• AI-generated images
• AI-generated scripts or workflows
• AI-generated marketing or sales claims
• reliance on incorrect AI suggestions
This indemnification applies even if the AI model made a mistake.
14.4 Indemnification for User Content, Messages, Uploads, and Data
User agrees to indemnify MCP against claims involving:
• copyright infringement
• trademark infringement
• defamation
• slander or libel
• impersonation
• harassment
• fraud or misleading claims
• privacy violations
• illegal or harmful content
• unlicensed images, video, or audio
• unlawful scraping or list purchasing
• sending to purchased or harvested lists
User assumes ALL legal responsibility for content distributed through the platform.
14.5 Indemnification for Business Consequences
Users agree MCP has:
• no responsibility for business results
• no responsibility for revenue loss
• no responsibility for lost opportunities
• no responsibility for failed campaigns
• no responsibility for reputational damage
• no responsibility for missed leads or calls
• no responsibility for incorrect marketing decisions
Users indemnify MCP against any claim alleging:
• business failure
• financial loss
• operational disruption
• lost customers
• loss of goodwill
• decrease in value
• negative business outcomes
14.6 Indemnification for Data Incidents and User-Side Security Failures
Users indemnify MCP against claims related to:
• unauthorized access caused by weak or shared passwords
• hacked accounts resulting from user negligence
• insecure integrations or third-party apps the user connected
• improper storage of exported data
• data leaks caused by the user’s device, browser, or network
• user-side malware or compromised credentials
Users acknowledge that they not MCP control security on their local devices, networks, and systems.
14.7 User Obligation to Provide Defense and Cover All Costs
Users must:
• defend MCP
• pay legal fees
• pay expert witness fees
• pay arbitration costs
• cover settlement costs
• reimburse MCP for all expenses
• pay judgments or awards
MCP may choose to:
• defend itself
• select its own attorney
• reject User-selected counsel
• approve or reject settlement terms
The User must fully fund MCP’s defense, regardless of dispute merit.
14.8 Indemnification Applies Even if MCP Is Alleged to Be Negligent
To the maximum extent permitted by law:
User indemnification applies even if MCP is alleged to be partially or wholly negligent.
User expressly waives any rule that would limit indemnification under allegations of:
• negligence
• failure to warn
• oversight
• error
• omission
• platform malfunction
This is necessary to protect MCP given the nature of white-label SaaS systems where user actions create the majority of compliance exposure.
14.9 Indemnification Survives Termination
This indemnification clause:
• survives account cancellation
• survives nonpayment
• survives disabling or suspension
• survives deletion of User data
• survives termination of the Agreement
• binds the User indefinitely
Users cannot escape indemnification obligations by closing their account or discontinuing use of the Services.
14.10 Indemnification Is a Condition of Access
Users agree that:
• access to MCP Services is conditional upon accepting this indemnification clause
• refusal to indemnify MCP terminates the private contract
• continued use constitutes acceptance
• Users may not claim ignorance, misunderstanding, or lack of notice
15. FORCE MAJEURE
15.1 Definition of Force Majeure Events
My Copilot Partner (“the Company”) shall not be liable for any failure, delay, interruption, suspension, degradation, or inability to perform any obligations under this Agreement when such performance is prevented or impaired by circumstances beyond the Company’s reasonable control (“Force Majeure Events”).
Force Majeure Events include, but are not limited to:
15.1.1 Natural & Environmental Events
• floods
• fires
• hurricanes
• tornadoes
• earthquakes
• landslides
• storms
• lightning
• droughts
• extreme heat or cold
• natural disasters of any kind
15.1.2 Governmental & Legal Events
• government orders, mandates, shutdowns
• regulatory restrictions or sanctions
• FCC, FTC, carrier, or telecom mandates
• changes to A2P 10DLC rules or carrier requirements
• immigration restrictions affecting workforce availability
• trade restrictions or export controls
15.1.3 Public Emergency Events
• pandemics or epidemics
• quarantines
• public health emergencies
• biological threats
• widespread illness affecting personnel
15.1.4 Technological & Infrastructure Failures
• widespread internet outages
• DNS failures
• cloud hosting outages (AWS, GCP, Azure, etc.)
• data center outages
• global routing failures
• power grid failures
• regional ISP disruptions
• fiber/cable damage
15.1.5 Telecommunications & Messaging Failures
• carrier filtering or blocking
• carrier throttling
• SMS/MMS gateway outages
• voice/VOIP routing failures
• STIR/SHAKEN disruptions
• global SMS carrier changes
• mobile network instability
• A2P 10DLC registration issues outside MCP’s control
15.1.6 Third-Party Provider Failures
Including but not limited to disruptions from:
• upstream SaaS providers
• API providers
• payment processors
• CRM infrastructure providers
• email delivery providers
• cloud storage providers
• AI model providers
• domain registrars
• DNS hosts
• SMS/VOIP/telecom carriers
Users expressly acknowledge that MCP does not control these third parties and is not liable for their failures.
15.1.7 Security & Cyber Events
• cyberattacks
• DDoS attacks
• ransomware
• malware outbreaks
• hacking incidents
• supply chain cyber breaches
• coordinated telecom attacks
15.1.8 Workforce & Operational Disruptions
• labor shortages
• strikes or lockouts
• loss of key personnel
• inability to acquire professional services
• transportation shutdowns
15.1.9 Extreme Market or Economic Events
• currency collapse
• financial system failures
• banking disruptions
• liquidity crises
• supply chain disruptions impacting service availability
15.1.10 Any Other Circumstance
Any event or condition:
• not reasonably foreseeable, OR
• foreseeable but unavoidable, OR
• beyond the Company’s control
is considered a Force Majeure Event.
15.2 No Liability for Force Majeure Events
Users agree that MCP shall not be liable for:
• delays
• interruptions
• downtime
• lost communications
• failed messages
• missed calls
• corrupted data
• delays in A2P vetting
• inability to register messaging campaigns
• limits on SMS/MMS throughput
• degraded performance
• partial outages
• full outages
• service degradation
• third-party failures
• errors or omissions arising directly or indirectly from a Force Majeure Event
Users waive all claims, refunds, chargebacks, credits, damages, penalties, or compensation due to Force Majeure.
15.3 No Refunds, Credits, or Remedies
Users expressly agree:
• Force Majeure Events do not entitle them to refunds
• Force Majeure Events do not entitle them to service credits
• Force Majeure Events do not allow chargebacks
• Force Majeure Events do not allow contract cancellation without ongoing obligations
• Force Majeure Events do not constitute breach by MCP
Users assume the operational risks of digital systems, telecom systems, and dependence on third-party providers.
15.4 MCP’s Right to Suspend or Modify Service During Force Majeure
During a Force Majeure Event, MCP may, at its sole and exclusive discretion:
• temporarily suspend services
• limit access or functionality
• throttle workloads or messaging throughput
• restrict new signups
• delay support responses
• delay onboarding activity
• impose emergency maintenance windows
• reroute or modify message delivery flows
• migrate or replace services
• disable non-essential features
The User agrees MCP owes no damages for such actions.
15.5 User’s Continuing Obligations
Force Majeure DOES NOT excuse the User from:
• paying ongoing subscription fees
• meeting financial obligations
• complying with the Agreement
• indemnifying MCP
• maintaining valid billing methods
• complying with laws and carrier policies
• avoiding misuse of the platform
User obligations survive regardless of Force Majeure status.
15.6 Notification (Optional, Not Required)
MCP may but is not obligated to provide notice of Force Majeure Events via:
• website banners
• dashboard notifications
• system alerts
• any modes or channels of communication
Failure to notify does not constitute breach by MCP and does not affect the enforceability of this clause.
15.7 Force Majeure Extended Duration
If a Force Majeure Event continues for an extended period, MCP may, at its sole discretion:
• permanently modify features
• replace systems
• discontinue certain functionality
• terminate services
• adjust pricing
• restructure delivery methods
Users agree these actions do not constitute breach and do not entitle them to refunds.
15.8 Survival of This Section
This Force Majeure clause:
• survives account termination
• survives subscription cancellation
• applies retroactively and prospectively
• applies to all Users, past, present, and future
• remains fully enforceable indefinitely
16. GOVERNING LAW & VENUE
16. GOVERNING LAW, VENUE & DISPUTE RESOLUTION
16.1 Governing Law
This Agreement constitutes a binding contractual relationship between My Copilot Partner (“the Company”) and the User.
This Agreement shall be governed by and interpreted in accordance with the laws of Virginia, without regard to conflict-of-law principles, except where federal law or non-waivable statutory requirements apply.
16.2 Exclusive Dispute Resolution by Arbitration
Any dispute, claim, controversy, or disagreement arising out of or relating to:
• this Agreement,
• the Services,
• messaging activities,
• billing or payments,
• data or content,
• compliance matters,
• or the relationship between the parties,
shall be resolved exclusively through private, binding arbitration, and not in court, except as required by applicable law.
16.3 Arbitration Venue & Administration
Arbitration shall be conducted:
• in Virginia or
• through an online or virtual arbitration forum designated by the Company.
The Company retains the right to designate the arbitration forum prior to the initiation of arbitration.
Once arbitration is initiated, the designated forum shall remain fixed for that dispute.
16.4 Waiver of Court Proceedings
To the fullest extent permitted by law, Users waive the right to:
• bring claims in court,
• participate in jury trials,
• participate in class actions,
• act as a representative or private attorney general.
Nothing in this section limits rights that cannot be waived under applicable law.
16.5 Enforcement of Arbitration Requirement
If a User initiates a proceeding in violation of this section, the Company may:
• compel arbitration,
• seek dismissal or stay of proceedings,
• recover reasonable legal fees and costs incurred in enforcing this Agreement.
16.6 Interpretation
This Agreement shall be interpreted:
• according to ordinary contract principles,
• in a manner that preserves enforceability,
• without presumption against the drafting party.
16.7 Survival
This Section survives termination, cancellation, suspension, or expiration of the Agreement.
17. MODIFICATIONS
17.1 MCP’s Exclusive Right to Modify the Agreement
My Copilot Partner (“the Company”), as a private unincorporated business trust organization, reserves the sole, exclusive, and unrestricted right to:
• modify
• amend
• update
• revise
• replace
• expand
• restrict
• or otherwise alter
any portion of this Agreement at any time, including but not limited to:
• legal terms
• privacy terms
• messaging compliance terms
• arbitration rules
• acceptable use rules
• data retention practices
• disclaimer language
• liability limitations
• indemnification scope
• refund policies
• subscription structures
• pricing and fees
• platform functionality
• communication practices
• third-party integrations
• operational procedures
• trust-level governance statements
No User consent is required for such modifications, regardless of their scope or impact.
17.2 Modifications Become Effective Immediately
Unless the Company explicitly states otherwise:
• all modifications take effect immediately upon posting,
• without prior notice,
• without User acknowledgment,
• and without delay.
The Company is not obligated to:
• notify Users directly,
• send email alerts,
• announce changes through the dashboard,
• provide summaries or explanations,
• obtain User approval.
Users agree it is their sole responsibility to review the Agreement regularly.
17.3 Continued Use Constitutes Binding Acceptance
By continuing to:
• access the website,
• use the Services,
• log into the platform,
• receive communications,
• transmit messages,
• interact with any Company systems,
• or maintain an active subscription,
the User agrees to be fully and legally bound by the most current version of this Agreement, regardless of:
• the User’s awareness,
• the User’s understanding,
• whether the User reviewed the changes,
• or whether the User agrees with the changes.
Ignorance of modifications is not a defense.
17.4 Modifications May Apply Retroactively
Where legally permissible, Users agree MCP may designate modifications to:
• apply retroactively,
• govern past interactions or conduct,
• cover prior messaging,
• govern previously disputed issues, or
• clarify interpretations of earlier actions.
Retroactive application does not constitute unfairness or breach, as the relationship is a private contract voluntarily entered into by the User.
17.5 Right to Modify External Policies, Integrations, and Platforms
Users acknowledge the Company may modify:
• API integrations,
• platform features,
• workflows,
• automations,
• UI/UX structure,
• communication methods,
• billing methods,
• third-party providers,
• carrier relationships,
• A2P 10DLC registration policies,
• AI model behavior or capabilities.
Such modifications:
• may occur with or without notice,
• may affect User workflows,
• may require User reconfiguration,
• do not entitle Users to refunds, credits, or compensation.
Users assume all risk associated with continuing use.
17.6 User Waiver of Challenges to Modifications
Users expressly waive:
• any claim that changes are unfair,
• any claim of insufficient notice,
• any objection based on timing or method of delivery,
• any argument that modifications are unenforceable,
• any expectation that terms would remain unchanged,
• any reliance on prior versions of the Agreement,
• any claim that MCP must revert to an earlier version.
Users further waive the right to assert:
• detrimental reliance,
• estoppel,
• implied promises,
• historical course of dealing,
• alleged verbal assurances.
17.7 MCP’s Right to Modify Without Updating the Revision Date
The Company may, at its discretion, update or modify portions of the Agreement:
• without adjusting the displayed “Last Updated” date,
• without issuing notifications,
• without revising every related cross-reference,
• without informing Users of internal legal updates.
This does not invalidate or delay enforceability.
17.8 No Obligation to Maintain Prior Versions
The Company has no duty to:
• preserve earlier versions of this Agreement,
• maintain archives of prior terms,
• provide Users with historical copies,
• prove when changes occurred,
• document the full revision history.
The current posted version is the authoritative and binding version at all times.
17.9 Modifications Do Not Create Waivers or Limitations
No modification:
• waives MCP’s rights,
• limits MCP’s authority,
• expands User rights,
• diminishes contractual protections,
• alters the private trust structure unless explicitly stated.
17.10 Survival of the Modifications Clause
This Section survives:
• termination of Services,
• account closure,
• subscription cancellation,
• disputes or claims,
• arbitration proceedings,
• expiration of this Agreement.
Users remain perpetually bound to the Company’s right to modify terms.
18. ENTIRE AGREEMENT
18.1 Full and Complete Integration of the Parties’ Private Agreement
This Unified Legal Notice & Agreement (“Agreement”) constitutes the entire, complete, and exclusive private contractual understanding between:
• My Copilot Partner, a private unincorporated business trust organization,
and
• The User, a private living being entering voluntarily into a private contractual relationship.
This Agreement supersedes, replaces, and extinguishes:
• all prior agreements,
• all prior contracts,
• all prior understandings,
• all verbal statements,
• all written statements,
• all digital or electronic communications,
• all emails, chats, or messages,
• all onboarding or support conversations,
• all marketing or promotional materials,
• all advertisements, demos, or sales presentations,
• all expectations formed before acceptance of this Agreement.
Nothing outside of this Agreement carries any force, effect, or authority.
18.2 No Reliance on Outside Statements, Representations, or Promises
The User acknowledges, represents, and agrees that they:
• have not relied on any statement, promise, assurance, representation, explanation, example, illustration, marketing message, sales statement, testimonial, or demonstration not expressly included in this Agreement;
• did not rely on verbal statements from any employee, agent, contractor, affiliate, representative, or third party associated with MCP;
• did not rely on expectations about performance, results, revenue, deliverability, or outcomes unless written explicitly in this Agreement;
• did not rely on any implied or inferred meaning taken from the Company’s website, documentation, screenshots, interface, UI/UX, or feature descriptions.
Users further agree that:
Any reliance on statements outside this written Agreement is unreasonable, unjustified, and expressly disclaimed.
18.3 No Future Reliance on Informal Communications
Users agree they shall not rely on:
• future statements by support staff,
• future emails,
• onboarding explanations,
• training materials,
• technical descriptions,
• promotional messaging,
• social media content,
• AI-generated responses,
• or any form of communication external to this Agreement.
Only those terms written inside this Agreement form the binding contract.
18.4 No Modification by Conduct, Silence, or Informal Communication
This Agreement cannot be modified, amended, expanded, or limited by:
• the Company’s silence,
• failure to enforce provisions,
• historical practices,
• courtesy accommodations,
• verbal agreements,
• informal promises,
• support instructions,
• marketing content,
• or user assumptions.
Only written modifications posted by the Company under Section 17 are valid.
18.5 No Interpretation Against the Drafter
The parties agree that:
• This Agreement was entered into voluntarily,
• Both parties had equal opportunity to review the terms,
• MCP’s status as drafter does not create disadvantage,
• The Agreement shall not be construed against MCP under the doctrine of “contra proferentem,”
• The meaning of all provisions shall favor enforceability, not challenge.
This protects MCP from claims of ambiguity.
18.6 Agreement Reflects the Private Intent of the Parties
User acknowledges and agrees that:
• This Agreement reflects a deliberate private contractual relationship,
• The relationship is not governed by public agency, statutory, or corporate frameworks unless required for enforceability,
• The private nature of the Company (as an unincorporated business trust) forms part of the essential intent of this Agreement,
• Any claim attempting to impose outside public obligations, public jurisdiction, or public statutory presumptions is expressly rejected.
18.7 No Third-Party Beneficiaries
This Agreement creates no rights for:
• third parties,
• partners,
• affiliates,
• employees,
• contractors,
• vendors,
• customers of the User,
• or any other entity or individual.
Only MCP and the User have rights under this Agreement.
18.8 If External Content Conflicts With This Agreement, This Agreement Controls
If any:
• marketing claim,
• website page,
• FAQ,
• help article,
• advertisement,
• email,
• video,
• tutorial,
• AI response,
• demo or support conversation
appears inconsistent with this Agreement, the User agrees that:
This Agreement is the governing authority and supersedes all conflicting content.
18.9 User Confirms Understanding and Voluntary Acceptance
The User confirms that:
• they understand that this Agreement governs all interactions,
• they accept fully and without reservation,
• they voluntarily enter into private contract,
• they acknowledge the Agreement supersedes all other expectations,
• they agree not to challenge enforceability due to misunderstanding or omission.
18.10 Survival of the Entire Agreement Clause
This Entire Agreement provision:
• survives account termination,
• survives subscription cancellation,
• survives suspension or inactivity,
• binds the User indefinitely,
• applies retroactively and prospectively,
• cannot be waived except in writing by MCP.
19. SEVERABILITY
19.1 Individual Clause Invalidity Does Not Affect the Agreement
If any provision, sentence, clause, section, paragraph, phrase, or term of this Agreement is:
• held invalid,
• found unenforceable,
• restricted by law,
• deemed void,
• limited by arbitration,
• modified by regulation,
• struck down by any authority,
• or interpreted as exceeding legal boundaries,
the User agrees that:
All remaining provisions of the Agreement shall remain fully valid, enforceable, and binding in their entirety.
No partial invalidity shall affect the rest of the Agreement.
19.2 Intent Preservation: Replace Unenforceable Clauses With Closest Valid Version
If any clause or part of a clause is deemed invalid or unenforceable by a competent authority, the parties agree:
• it shall be modified automatically,
• to the minimum extent necessary,
• to render it valid and enforceable,
• while preserving the original private intent and protective effect of the clause.
This ensures MCP’s legal protections remain intact even under regulatory or judicial limitation.
19.3 No Interpretation That Expands User Rights
If a clause must be removed or modified:
• Users shall not gain expanded rights,
• Users shall not receive new remedies,
• Users shall not benefit from any limitation,
• and no invalidity may be used to reinterpret the Agreement in User’s favor.
The intent is to preserve all protections for MCP, not diminish them.
19.4 Invalidity of One Clause Does Not Impact Other Similar Clauses
If one clause related to:
• liability,
• indemnification,
• arbitration,
• messaging compliance,
• AI usage,
• data retention,
• jurisdiction,
• or any other legal category
is found invalid, this does not affect the validity of:
• any similar clause,
• any related clause,
• any broader clause in the same section,
• or any clause elsewhere in the Agreement addressing similar conduct.
Every clause stands independently.
19.5 Survival of Core Provisions Regardless of Invalidity
The following sections shall always survive regardless of any severed clause:
• Limitation of Liability
• Indemnification
• Governing Law
• Private Binding Arbitration
• No Waiver
• Consent & Messaging Compliance
• Data Retention
• User Responsibilities
• No Agency / No Partnership
• Entire Agreement
• Modifications
These are considered core essential terms and remain enforceable even if portions are challenged.
19.6 User Waives Any Argument That Severability Renders the Agreement Unfair or Unenforceable
The User expressly waives:
• any claim that severability alters the Agreement materially,
• any claim that the Agreement is unconscionable,
• any claim that the removal of a clause invalidates the whole contract,
• any argument asserting ambiguity due to severability,
• any argument that severability limits arbitration or indemnification.
Severability reinforces the Agreement, not weakens it.
19.7 Private Contract Enforcement Takes Priority
Because the relationship is a private agreement between private living beings, and MCP acts as a private unincorporated business trust organization, the parties agree that:
• severability must always be interpreted to preserve private intent,
• not public statutory frameworks unless strictly required,
• and private contractual autonomy controls the enforcement of all terms.
19.8 Severability Applies Across All Jurisdictions & Future Laws
Users agree that severability remains in effect even if:
• laws change,
• carrier rules change,
• privacy frameworks evolve,
• telecommunications standards shift,
• or regulatory environments alter messaging requirements.
No future regulation shall invalidate the entire Agreement; at most, it may limit one clause, which will then be modified minimally to comply.
19.9 Severability Clause Survives Termination Indefinitely
This severability provision:
• survives termination of Services,
• survives account closure,
• survives deletion of data,
• survives arbitration,
• survives disputes,
• survives modification of the Agreement,
• applies retroactively and prospectively,
• remains enforceable indefinitely.
20. NO WAIVER
20.1 No Failure or Delay by MCP Constitutes a Waiver
The User acknowledges and agrees that:
• MCP’s failure to enforce any provision of this Agreement,
• MCP’s delay in enforcing any right or remedy,
• MCP’s choice not to exercise a right immediately,
• MCP’s provision of temporary leniency,
• or MCP’s decision to overlook a violation,
shall never be interpreted as a waiver of MCP’s rights, protections, or remedies.
No inaction, no silence, and no accommodation limits MCP’s authority.
20.2 No Single or Partial Enforcement Constitutes a Continuing Waiver
If MCP:
• enforces a provision once,
• enforces only part of a provision,
• chooses to overlook a breach on one occasion,
• provides a courtesy exception,
• chooses a less severe enforcement method,
• or temporarily allows conduct prohibited by the Agreement,
this does not prevent MCP from:
• fully enforcing the provision later,
• enforcing stricter measures in the future,
• issuing penalties, account actions, or termination,
• requiring immediate compliance,
• or changing enforcement posture at any time.
Users cannot claim reliance on past leniency.
20.3 No Waiver Unless Explicitly Granted in a Signed Writing by MCP
A waiver is valid only if:
1. it is explicitly stated in writing, and
2. it is authorized and executed by MCP’s designated trust officer or authorized representative, and
3. it references the exact clause being waived.
Anything else including but not limited to:
• emails,
• chats,
• messages,
• support instructions,
• sales communications,
• or automatic system messages
does not and cannot constitute a waiver.
20.4 No Waiver Through Course of Dealing, Custom, or Practice
Users expressly agree that:
• historical patterns,
• business customs,
• routine accommodations,
• support interactions,
• past billing adjustments,
• past messaging approvals,
• or any repeated practice,
shall not be interpreted as modifying or waiving this Agreement.
MCP retains its full rights regardless of past behavior.
20.5 User Cannot Claim Estoppel, Reliance, or Expectation
The User waives the right to assert:
• equitable estoppel,
• promissory estoppel,
• detrimental reliance,
• reasonable expectation,
• implied permission,
• implicitly granted rights,
• perceived obligations,
• oral assurances,
• understandings based on past conduct.
No User may argue that MCP’s behavior created:
• a promise,
• expectation,
• obligation,
• or new contractual term.
20.6 MCP May Enforce Any Term at Any Time Without Notice
Users acknowledge:
• MCP may begin enforcing any part of this Agreement at any time,
• MCP does not need to warn Users before enforcing violations,
• MCP may escalate enforcement measures without prior notice,
• MCP may choose enforcement methods at its discretion.
MCP’s right to enforce is continuous, perpetual, and unrestricted.
20.7 No Waiver of MCP’s Private Status or Jurisdictional Protections
Users agree that no conduct by MCP shall:
• waive its private status,
• waive its unincorporated business trust protections,
• waive jurisdictional limitations,
• waive arbitration requirements,
• grant Users additional rights outside this Agreement,
• imply public authority involvement,
• or create any relationship not expressly written in this Agreement.
20.8 Waivers Do Not Apply to Future Rights or Future Violations
Even if MCP grants a written waiver (rare), Users agree:
• it applies only to the specific instance referenced,
• it does not apply to future conduct,
• it does not apply to future violations of the same provision,
• it does not modify or weaken any other part of the Agreement.
Waivers must be interpreted narrowly.
20.9 MCP Retains Absolute Right to Enforce All Terms at All Times
Regardless of:
• User expectations,
• User interpretations,
• past decisions,
• public policy arguments,
• or equitable considerations,
MCP retains full and absolute enforcement authority as granted in this Agreement.
This includes:
• termination,
• suspension,
• account limits,
• messaging restrictions,
• billing enforcement,
• legal remedies,
• or any action MCP determines necessary.
20.10 This No-Waiver Clause Survives Termination
Even after:
• account closure,
• subscription cancellation,
• dispute resolution,
• arbitration,
• or termination of this Agreement,
the No Waiver clause remains fully enforceable indefinitely.
21. ASSIGNMENT
21.1 MCP’s Unrestricted Right to Assign
My Copilot Partner (“the Company”), as a private unincorporated business trust organization, retains the sole, exclusive, and unrestricted right to:
assign,
transfer,
convey,
delegate,
sublicense,
subcontract,
restructure,
or otherwise dispose of
any of its rights, duties, obligations, responsibilities, roles, or interests under this Agreement at any time, with or without notice to the User.
This includes assignments:
to another trust,
to a trustee or successor trustee,
to a beneficiary or successor beneficiary,
to a related entity,
to a service provider,
to a platform provider (e.g., the licensed white-label platform),
to a third-party vendor,
to a successor business organization,
to a merged or reorganized trust structure.
Users pre-approve all such assignments upon entering this Agreement.
21.2 Assignment May Be Silent, Automatic, or Retroactive
MCP may make assignments:
without notifying the User,
without requiring User consent,
without updating the Agreement,
without modifying the “Last Updated” date,
through silent internal trust restructuring,
automatically through platform licensing changes,
or retroactively when necessary for trust governance or legal compliance.
Users waive all objections to such assignments.
21.3 Assignments Required by Trust Governance Are Automatically Binding
Users acknowledge and agree that:
trustee succession,
beneficiary succession,
fiduciary reorganizations,
trust mergers or divisions,
appointment of new officers or agents,
or restructuring of the internal business trust architecture
shall not require any User approval and shall bind the User automatically.
This ensures MCP can operate privately and securely under trust law without interference.
21.4 MCP May Assign Platform Rights & Operational Functions
Because MCP operates with a white-label license for the platform:
MCP may delegate technical or operational functions to its platform licensor or related service providers;
MCP may transfer messaging operations, hosting, storage, or processing responsibilities;
MCP may change vendors or providers at any time;
MCP may rely on processors, sub-processors, or subcontractors without limitation.
These assignments do not modify MCP’s private nature and do not create any rights for the User.
21.5 User Has No Right to Assign, Transfer, or Delegate
The User absolutely may not:
assign this Agreement,
transfer this Agreement,
delegate any duties,
transfer or sell their access,
provide account access to a third party without permission,
sublicense features or automations,
transfer their subscription,
act as an intermediary or agent for another person,
or pass on any MCP rights to any third party.
Any unauthorized attempt to assign or transfer:
is null and void,
constitutes a breach of this Agreement,
may result in immediate termination,
may trigger damages, fees, or legal action.
21.6 No Third-Party Rights Are Created by Assignment
Users acknowledge:
no assignment creates rights for third parties;
no third party becomes a beneficiary of this Agreement;
no third party may enforce or interpret the Agreement;
assignments do not imply partnership, agency, or joint venture (see Section 12).
This remains strictly a private bilateral contract.
21.7 MCP’s Rights Continue After Assignment
If MCP assigns any rights or obligations:
all protections, remedies, rights, authorities, and limitations remain intact;
the Agreement continues in full force under the new assignee;
the User remains bound without interruption;
termination, dispute resolution, arbitration, and liability limits continue;
MCP’s trust protections transfer fully to the new entity or trustee.
Assignments do not weaken this Agreement.
21.8 Assignment Cannot Be Challenged in Arbitration or Public Forum
Users waive the right to challenge any assignment on grounds including:
lack of notice,
alleged unfairness,
change in responsible entity,
trust structural changes,
organizational restructuring,
fiduciary succession,
transfer of operational control.
No arbitration panel, mediator, or court may modify or restrict MCP’s assignment rights.
21.9 Assignment Rights Survive Termination and Apply Retroactively
Users agree this Section survives:
subscription termination,
account closure,
data deletion requests,
messaging cessation,
arbitration decisions,
updates or modifications to the Agreement.
Assignments may also:
apply retroactively to past conduct,
relate to previously acquired rights,
extend to historic or archived business operations.
22. NOTICES & COMMUNICATIONS
22.1 MCP’s Exclusive Right to Determine Notice Methods
My Copilot Partner (“the Company”), as a private unincorporated business trust organization, retains the exclusive authority to determine:
• the method of notification,
• the timing of notification,
• the content of notification,
• the channels used for notification,
• the legal effect of notification,
• and whether notice is required at all.
MCP may provide notice through any means it chooses, including but not limited to:
• email,
• SMS or MMS message,
• telephone call or voicemail,
• platform dashboard message,
• account notification,
• in-app alert,
• website posting,
• update to this Agreement,
• system banner or pop-up,
• notification through a third-party provider.
Users agree these methods are equally valid and enforceable, regardless of format.
22.2 Notice Is Effective Upon Sending, Not Upon Reading
Users agree that all notices from MCP are:
• legally effective immediately upon transmission,
• effective even if the User does not open or read them,
• effective even if the User’s device blocks, filters, or misroutes them,
• effective even if the User’s email is inactive, full, or misconfigured,
• effective regardless of whether delivery confirmation exists.
Failure to read or receive a notice does not invalidate its legal effect.
22.3 User’s Duty to Maintain Updated and Accurate Contact Information
Users agree to:
• maintain accurate email,
• maintain accurate phone number(s),
• maintain active SMS/MMS capability,
• maintain access to their MCP account,
• update contact information immediately if it changes.
If the User fails to maintain accurate information:
• notice is still deemed delivered,
• the User assumes all resulting risk,
• MCP has no obligation to resend or correct delivery.
22.4 User Communications Do Not Constitute Official Notice to MCP
Any communication from the User to MCP including but not limited to:
• emails,
• support tickets,
• chats,
• messages,
• SMS,
• phone calls,
• or contact form submissions
does not constitute formal legal notice to MCP unless:
1. MCP responds in writing acknowledging receipt and
2. explicitly states it is accepting the communication as formal notice.
Silence or failure to respond does not imply acceptance.
22.5 Notices Related to A2P 10DLC / TCPA Messaging Compliance
Users acknowledge and agree:
• MCP may send legally required notices regarding messaging compliance,
• Users must maintain updated contact information to receive compliance notices,
• Compliance-related notices take effect immediately upon sending,
• Users bear responsibility for acting upon compliance notices,
• Users may not blame MCP for carrier filtering or device settings,
• Consent to receive compliance notices is mandatory as part of the Agreement.
22.6 Consent to Receive All Forms of Communication
By entering this Agreement, the User gives continuing, durable, and irrevocable consent to receive communications from MCP through:
• email,
• SMS,
• MMS,
• voice call,
• ringless voicemail,
• push notification,
• platform notification,
• automated message,
• live agent message,
• AI-assisted communication.
Users agree such communications:
• do not constitute harassment,
• are expected and required for service operation,
• may include informational, promotional, transactional, or compliance content.
Consent remains valid until the User terminates their account AND provides formal notice to MCP.
22.7 Communications Are Part of the Private Contractual Relationship
All communications sent by MCP:
• are considered part of the private contractual relationship,
• are enforceable components of the Agreement,
• and may carry legal effect, warnings, or actions.
Nothing sent by MCP shall be construed as a “public communication.”
22.8 MCP May Modify Communication Methods Without Notice
Users agree MCP may:
• change communication providers,
• change messaging systems,
• change phone numbers or domains,
• change notification channels,
• modify message formats,
• adjust sending frequency,
• alter compliance workflows,
• or implement new communication technologies
without needing to provide advance notice.
22.9 Emergency or Critical Notices
In the event of:
• service interruptions,
• compliance issues,
• security incidents,
• urgent billing matters,
• platform changes,
• or any event MCP deems significant,
MCP may issue immediate notice through any channel listed above.
Users agree emergency notices take effect instantly upon sending.
22.10 Notice Clause Survives Termination
This Section survives:
• termination,
• account closure,
• arbitration,
• non-use of the platform,
• and expiration of the Agreement.
MCP may send notices related to:
• outstanding balances,
• compliance issues,
• legal obligations,
• or required disclosures
even after a User account is closed.
23. CONTACT INFORMATION
24.1 General Contact Information
All general inquiries relating to My Copilot Partner, the Services, or this Agreement must be directed to:
My Copilot Partner (Private Unincorporated Business Trust Organization)
📩 Email: [email protected]
🌐 Website: https://www.mycopilotpartner.com
The above email address is the primary and exclusive communication channel for standard support requests, administrative questions, and non-legal correspondence.
MCP is not responsible for:
• messages sent to incorrect email addresses,
• user-side spam filtering or delivery failure,
• delays caused by third-party email providers,
• improperly formatted or incomplete messages.
Users bear full responsibility for ensuring accurate delivery.
24.2 Formal Notices Strict Requirements
Any legal notice, dispute notice, demand, or request required under this Agreement (“Formal Notice”) must be:
1. Submitted in writing,
2. Sent exclusively to MCP’s official email for Notices:
📩 [email protected]
3. Clearly labeled in the subject line: “FORMAL NOTICE — [Your Name / Business]”,
4. Contain complete identifying information (full legal name, phone number, email, and a description of the issue),
5. State the specific section(s) of this Agreement implicated,
6. Be sent from the email address associated with the User’s MCP account, unless expressly authorized otherwise.
Notices that do not meet these requirements:
• are invalid,
• do not trigger any obligation on MCP,
• do not constitute proper service,
• may be ignored without consequence.
24.3 Acknowledgment of Receipt
A Formal Notice is considered received only when MCP:
• responds in writing acknowledging receipt, or
• confirms receipt through the arbitration intake process (if applicable).
Automated email confirmations, server logs, or “sent” status do not constitute proof of receipt.
Users bear full responsibility for verifying acknowledgment.
24.4 No Response Obligation
MCP may respond, delay responding, or decline to respond at its sole discretion to:
• unsolicited communications,
• repeated messages,
• incomplete or improper notices,
• inquiries falling outside the scope of MCP’s obligations,
• communications sent through channels not listed in this section.
Absence of a response does not constitute:
• agreement,
• acceptance,
• waiver,
• acknowledgment,
• legal notice.
24.5 Customer Support Limitations
Support communications:
• are non-binding,
• do not modify this Agreement,
• cannot waive any provision,
• may not be relied upon as legal or operational guarantees,
• do not constitute a Formal Notice.
Only written, properly submitted Formal Notices carry legal effect.
24.6 Updates to Contact Information
MCP may update, modify, replace, or discontinue any contact channels at its discretion.
Posting updated information on the MCP website constitutes sufficient notice to all users.
It is the User’s responsibility to:
• check for updates,
• ensure they are using the correct contact details,
• verify communications came from MCP’s official channels.
Failure to do so does not impose liability on MCP.
24.7 Prohibition on Unauthorized Contact
Users may not:
• contact MCP trustees, administrators, or personnel through personal emails, phones, or social media,
• attempt to obtain internal contact information for purposes of bypassing official channels,
• send legal threats or notices outside the designated Formal Notice channel,
• demand support via communication channels not listed in this Agreement.
Unauthorized contact attempts may result in:
• account suspension,
• termination,
• blocking of communication,
• forfeiture of any active disputes if the User fails to follow the required procedure.
24.8 Emergency System Alerts
MCP may, at its discretion, issue service alerts or updates through:
• email,
• SMS/MMS,
• platform notifications,
• dashboard notices.
Users agree these communications:
• may occur without prior consent beyond the consent established in Section 9,
• do not modify or replace any part of this Agreement,
• may be sent without obligation for acknowledgment.
24.9 User Responsibility for Communication Accuracy
Users expressly agree they are solely responsible for:
• maintaining an accurate and accessible email address,
• checking spam/junk folders,
• monitoring MCP communications regularly,
• ensuring MCP messages are not blocked by filters or firewalls,
• updating contact information promptly.
MCP is not responsible for undelivered messages caused by user-side configurations.
24.10 Survival
All obligations in this Section survive:
• account termination,
• program termination,
• expiration of this Agreement,
• cessation of Services,
• withdrawal from affiliate programs.
This ensures MCP retains the legal right to direct all communications through its chosen channels indefinitely.
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