3. Privacy Policy

3.1 Scope & Purpose

This Privacy Policy explains how My Copilot Partner (“the Company,” “We,” “Us,” “Our”), collects, uses, stores, protects, and processes information obtained through access to or use of the Company’s Services, Platform, websites, communications, messaging systems, and related digital environments.

This Privacy Policy applies to all Users, visitors, recipients, and message recipients, regardless of whether they hold an account.

3.2 Information Collected

The Company may collect the following categories of information:

• Personal identifiers (name, email address, phone number)

• Business information voluntarily provided

• Account credentials and login metadata

• IP address, device identifiers, browser and system information

• Usage data, analytics, session logs, and interaction history

• Messaging metadata (timestamps, delivery status, opt-in/opt-out state)

• Support communications and inquiries

• Billing-related information (processed through secure processors)

The Company does not knowingly collect information from individuals under 18.

3.3 Lawful Basis for Processing

Information is processed under one or more of the following lawful bases:

• Voluntary consent

• Performance of a private contract

• Legitimate business interest

• Compliance with applicable law

• Security, fraud prevention, and system integrity

3.4 Mobile Messaging Consent & Disclosure (A2P / TCPA COMPLIANT)

By providing a mobile phone number to My Copilot Partner—whether in person, online, through forms, chats, scheduling tools, or other voluntary means—the User or recipient expressly consents to receive SMS, MMS, voice calls, voicemails, and related messaging communications from the Company.

Message frequency may vary. Message and data rates may apply.

Recipients may opt out at any time by replying STOP to any message. After opting out, a confirmation message may be sent, and no further messages will be delivered unless the recipient re-initiates contact.

For assistance, recipients may reply HELP or contact
📩 [email protected]

Carriers are not liable for delayed or undelivered messages.

3.5 No Mobile Information Sharing for Marketing (MANDATORY CARRIER CLAUSE)

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Information may be processed only by messaging service providers and technical subcontractors strictly as necessary to deliver communications on the Company’s behalf.

All other data use categories explicitly exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties, excluding providers of messaging delivery services.

3.6 Data Use

Information is used solely to:

• Provide, operate, and secure the Services

• Deliver requested communications

• Maintain accounts and subscriptions

• Process billing and payments

• Provide customer support

• Ensure compliance with messaging laws

• Prevent fraud, abuse, or misuse

• Improve platform functionality

3.7 Data Security

The Company employs commercially reasonable administrative, technical, and physical safeguards to protect data. However, no system is completely secure, and Users assume all risk inherent in electronic transmission.

3.8 Data Retention

Data is retained only for as long as necessary to fulfill contractual, legal, compliance, or operational obligations. The Company may delete data at its discretion.

3.9 User Rights

Users may request access, correction, or deletion of their data by contacting:

📩 [email protected]

Requests are subject to verification and legal limitations.

3.10 Policy Supremacy

This Privacy Policy governs all data practices and supersedes any conflicting statements or interpretations.